Mystery Shopper (ID Testing)

Serve Legal; Shrewsbury (MA); Remote; USD 21,000 - 34,000; Part time

Benefits offered by this job

Flexible hours

Auditor bonuses

Refer a Friend scheme

Groceries up to £40

Job summary

Serve Legal Limited seeks flexible, part-time Compliance Auditors (Mystery Shopper). You will audit stores across various locations, perform purchase scenarios, and verify if ID checks are requested. Training is provided, with bonuses for performance and refer-a-friend opportunities.

Multiple work formats and travel support are available. Ideal candidates are fluent in English, detail-focused, and able to report findings clearly.

Qualifications

• Fluent in written and spoken English.
• Strong communication abilities and accuracy in reporting.
• Keen attention to detail and reliable auditing conduct.

Responsibilities

• Audit locations (supermarkets, retailers, betting shops) and perform specified purchase scenarios.
• Check whether staff request ID and report findings clearly.
• Complete accurate audit reports within deadlines and follow instructions.
• Travel or work remotely as needed; maintain logs and receipts.
• Assist auditors with training materials and adhere to guidelines.

Skills

Clear communication

Detail oriented

Observation skills

Time management

Independence

Job description

Join Our Team as a Compliance Auditor (Mystery Shopper)!

Are you looking for a flexible part-time role that fits around your schedule? Serve Legal is seeking enthusiastic individuals to join our team as Compliance Auditors.

What Does the Job Involve?

As a Compliance Auditor, you'll audit various locations, including supermarkets, high-street retailers, and betting shops. Your task? Make a specific purchase, see if you are asked for ID and report back.

Why Join Us?

• Flexibility: Part-time hours mean you can balance work, studies, or other commitments effortlessly. We cover the whole of the UK and Ireland, so you can work if you are at home or during term time!
• Great Pay: Earn competitive rates per audit, with bonuses for excellent performance and auditor of the month and opportunities for extra income through our 'Refer a Friend' scheme.
• Travel Opportunities: Explore different locations with expenses covered while contributing to keeping communities safe.
• Varied Work: Each audit presents a new challenge, ensuring you're engaged and motivated every step of the way.
• Career Growth: Our supportive environment embraces personal and professional development. Many of our Area Managers began their journey as auditors like you!
• Freebies: Keep what you buy during audits, including grocery shops up to £40, on us!
• Age Restrictions: We have opportunities for anyone aged 16+, but our age verification audits can only be completed by 18-19-year-olds. We have plenty of non-age-restricted work as well!

What We’re Looking For:

• Fluent in written and spoken English.
• Strong communication abilities.
• Keen attention to detail.

No prior experience? No problem! Our dedicated Area Managers will provide comprehensive training and mentorship to set you up for success.

We welcome applicants from all backgrounds, irrespective of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy and maternity.

For more information, please check out our Glassdoor reviews and welcome video: https://www.glassdoor.co.uk/Overview/Working-at-Serve-Legal-EI_IE1473313.11,22.htm https://youtu.be/FBVGBj2LXdA

Essential skills:

• Attention to detail: accurately observing store staff and recording findings correctly.
• Strong written communication: completing clear, accurate audit reports.
• Observation skills: noticing details about customer service, store procedures, and compliance practices.
• Reliability and professionalism: completing audits on time and following instructions precisely.
• Time management: planning and completing multiple audits efficiently.
• Independence: working alone with minimal supervision.
• Following instructions: adhering to specific audit requirements and purchase scenarios.
• Organisation skills: managing audit deadlines, receipts, and reports.

Desirable skills:

• Ability to drive is desired, but not a necessity to the role.