In-Person Customer Support & EBT Admin

Weld Co; Greeley (CO); On-site; USD 32,000 - 40,000; Full time

Job summary

Weld County Department of Human Services is seeking a Customer Support Specialist to greet visitors and assist with public assistance programs in Fort Lupton or Greeley. The role emphasizes accurate data entry, document handling, and scheduling within CBMS and related systems.

The position supports EBT card issuance and customer service for clients, with a strong focus on professionalism, confidentiality, and teamwork in a fast-paced office setting.

Qualifications

• 2 years full-time office experience with extensive customer service and phone use.
• High School Diploma or GED required.
• Preferred Associate's Degree.
• Ability to keyboard 35 wpm.
• Experience with MS Windows, Word, Excel, Outlook.
• Ability to enter data into several different computer programs.
• Strong written and verbal communication.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Administrative/EBT Support includes taking client payments and handling cash.
• Issue EBT cards and maintain issuance logs; coordinate with EBT Coordinator.
• Schedule, reschedule, and track client interviews and appointments.
• Scan documents, verify CBMS data, and route documents accordingly.
• Enter voter registration data and support multiple program databases.

Skills

Customer service

Telephone use

Data entry

Keyboard 35 wpm

Effective communication

Problem solving

Adaptability

Teamwork

Education

High School Diploma/GED

Associate's Degree

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Microsoft Outlook

CBMS

Job description

Weld County Department of Human Services is seeking a Customer Support Specialist to greet visitors and assist with public assistance programs in Fort Lupton or Greeley. The role emphasizes accurate data entry, document handling, and scheduling within CBMS and related systems.

The position supports EBT card issuance and customer service for clients, with a strong focus on professionalism, confidentiality, and teamwork in a fast-paced office setting.