In-Person Customer Service & Eligibility Assistant

County of Weld; Fort Lupton (CO); Presencial; USD 32.000 - 40.000; Jornada completa

Descripción de la vacante

County of Weld is seeking an Administrative/EBT Support staff member based in Colorado, with responsibilities across reception, documentation handling, and eligibility support. The role emphasizes courteous customer service and precise data entry to support public assistance programs.

The position is in-person at either the Greeley or Fort Lupton office, with standard hours and no telework eligibility; expect high attention to security and policy adherence while guiding clients through program

Formación

• 2 years Full time business or clerical experience in an office environment which incl

Responsabilidades

• Greets and directs walk-in clients and visitors, identifies the purpose of the visit, and provides assistance as needed.
• Checks in clients for appointments and monitors to ensure they are seen promptly by staff.
• Provides calm, respectful responses to individuals in stress filled situations. Uses knowledge of public assistance program rules and regulations to provide information to and/or collect the required documentation needed to assist in determining eligibility for public assistance programs.
• Verifies and updates customer demographic information when needed.

Conocimientos

Customer service

Data entry

Cash handling

Educación

High School Diploma/GED

Descripción del empleo

County of Weld is seeking an Administrative/EBT Support staff member based in Colorado, with responsibilities across reception, documentation handling, and eligibility support. The role emphasizes courteous customer service and precise data entry to support public assistance programs.

The position is in-person at either the Greeley or Fort Lupton office, with standard hours and no telework eligibility; expect high attention to security and policy adherence while guiding clients through program