In-Person Customer Success Specialist

The Catalyst Corporation; Chicago (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid training

Coaching and mentorship

Team-oriented environment

Career growth opportunities

Job summary

The Catalyst Corporation in Oak Brook, IL is seeking a Customer Success Specialist for a full-time, in-person role. The position focuses on helping customers, answering questions, and guiding them through product information in a face-to-face environment.

You will support customer acquisition, satisfaction, and retention while working closely with a team to meet growth and service goals. Paid training and ongoing coaching are provided to develop professional skills.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused and comfortable working directly with the public.
• Positive, professional, and goal-oriented attitude.
• Strong problem-solving and organizational skills; ability to work independently and as part of a team.
• Previous customer service, retail, sales, or client-facing experience is helpful but not required.

Responsibilities

• Engage with customers through face-to-face interactions.
• Provide information about products, services, and current promotions.
• Answer customer questions and identify appropriate options based on needs.
• Assist with customer acquisition and enrollment when applicable.
• Build positive relationships that encourage satisfaction and brand loyalty.
• Track customer interactions and maintain accurate information.
• Work with team to meet customer service and performance goals.
• Participate in ongoing training and professional development.

Skills

Excellent communication

Interpersonal skills

Customer-focused

Problem solving

Organizational skills

Teamwork

Job description

The Catalyst Corporation in Oak Brook, IL is seeking a Customer Success Specialist for a full-time, in-person role. The position focuses on helping customers, answering questions, and guiding them through product information in a face-to-face environment.

You will support customer acquisition, satisfaction, and retention while working closely with a team to meet growth and service goals. Paid training and ongoing coaching are provided to develop professional skills.