In-Office Transaction Processing Ops Analyst — Impact & Growth

Bank of America Corporation; Jacksonville (FL); On-site; USD 34,000 - 51,000; Full time

Job summary

Bank of America Corporation in Jacksonville, FL is seeking a transactional processing professional to handle moderately complex fulfillment tasks for WM Advisory clients. The role includes reconciling, settling, and supporting transactions with a strong emphasis on compliance and service quality.

The position requires attention to detail, ability to handle high-volume work, and a proactive approach to client inquiries while aligning with regulatory guidelines and internal controls.

Qualifications

• Minimum of 2 years of experience executing operational processes following established procedures.
• Minimum of 1 year of experience using multiple systems and applications to complete operational tasks accurately and efficiently.
• Experience reviewing operational transactions, financial activity, or client documentation for accuracy, completeness, and compliance with established requirements.
• Experience managing high-volume workflows and consistently meeting established service level expectations.

Responsibilities

• Process branch-initiated requests related to retail and retirement distribution and disbursement transactions for the WM Advisory client base.
• Performs a risk-based review of account documentation and/or activity to ensure transaction requests are in line with established guidelines, regulatory requirements and operational procedures
• Research and resolve moderately complex transaction requests by engaging support partners to ensure operational efficiency and quality client service
• Review and approve complex transaction requests involving legal and special distributions as it relates to Non-Residential Aliens and US Clients living abroad, and GWIM legacy Internation clients
• Responds to client inquiries related to high priority, complex requests requiring immediate attention
• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding of how the work impacts other operational units

Skills

Attention to Detail

Customer and Client Focus

Oral Communications

Prioritization

Problem Solving

Account Management

Analytical Thinking

Coaching

Written Communications

Mentoring

Research

Result Orientation

Numerical Reasoning

Job description

Bank of America Corporation in Jacksonville, FL is seeking a transactional processing professional to handle moderately complex fulfillment tasks for WM Advisory clients. The role includes reconciling, settling, and supporting transactions with a strong emphasis on compliance and service quality.

The position requires attention to detail, ability to handle high-volume work, and a proactive approach to client inquiries while aligning with regulatory guidelines and internal controls.