In-Office Social Media Appointment Scheduler

paulgoughmedia; Celebration (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid training and onboarding

Professional development opportunities

Opportunities for career growth

Team events and company activities

Job summary

Paul Gough Media in Celebration, Florida is seeking a full-time Social Media Appointment Setter to manage inbound inquiries, schedule qualified prospects for the sales team, and coordinate fulfillment of physical marketing materials.

This in-office role requires strong communication, organization, and the ability to manage multiple priorities while maintaining accurate CRM records and timely shipping of materials.

Qualifications

• Experience in customer service, appointment setting, sales support, administrative support, or a similar role.
• Strong written and verbal communication skills.
• Professional and courteous communication style.
• Strong organizational and time management skills.
• Ability to manage multiple conversations and tasks simultaneously.
• Attention to detail and accuracy.
• Comfortable using social media platforms, including Instagram and Facebook.
• Basic computer proficiency and willingness to learn new software.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to inbound inquiries received through Instagram, Facebook, and other social media platforms.
• Communicate with prospects through direct messages and comments in a professional and timely manner.
• Ask qualifying questions to understand each prospect's needs.
• Schedule qualified appointments for the sales team.
• Maintain consistent follow-up with prospects until an appointment is scheduled or the inquiry is closed.
• Record customer interactions, notes, appointments, and follow-up activity in the company's CRM.
• Process requests for physical marketing materials.
• Prepare, package, and ship books, brochures, guides, and other company materials on a weekly basis.
• Maintain accurate fulfillment records and inventory as needed.
• Assist with posting Instagram Stories and other engagement activities as assigned.
• Work with the Marketing and Sales teams to ensure accurate communication and a consistent customer experience.
• Perform other related duties as assigned.

Skills

Customer Service

Appointment Setting

Sales Support

Administrative Support

Communication Skills

Organization

Time Management

Social Media

CRM

Teamwork

Job description

Paul Gough Media in Celebration, Florida is seeking a full-time Social Media Appointment Setter to manage inbound inquiries, schedule qualified prospects for the sales team, and coordinate fulfillment of physical marketing materials.

This in-office role requires strong communication, organization, and the ability to manage multiple priorities while maintaining accurate CRM records and timely shipping of materials.