In-Office IT Systems Engineer — Robotics Lab

Humble Robotics; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Medical/Dental/Vision coverage

Take what you need vacation

Fully stocked kitchen

SF office in San Francisco

Job summary

Humble Robotics, based in San Francisco, seeks an early IT hire to own corporate IT end‑to‑end—from identity and devices to network and SaaS stack. You’ll split time between the robotics lab and office, building automation to scale as the team grows.

You’ll lead onboarding/offboarding, manage device imaging, provisioning, and access; support Windows/Mac/Linux, and collaborate on security, networking, and vendor relationships. This role requires in‑person work in SF.

Qualifications

• 4+ years in an IT support, systems administration, or IT engineering role, ideally in hardware, robotics, lab, or manufacturing environments.
• Strong hands‑on troubleshooting across Windows, Mac and Linux‑based operating systems.
• Experience administering an identity provider, including SSO, MFA, and user lifecycle automation.
• Experience with at least one MDM/endpoint‑management platform and managing Linux fleets.
• Solid networking fundamentals: TCP/IP, DNS, DHCP, VLANs, switching, Wi‑Fi, and VPN.
• Scripting ability in Bash and/or Python, and comfort using Ansible or similar configuration tooling.
• Experience running a ticket queue and writing documentation.
• Clear written and spoken communication, customer‑service mindset, and prioritization when multiple urgent items land.
• Able to lift up to 50 lb and work in a lab/shop environment.
• Eligibility to work in the United States.

Responsibilities

• Own the employee IT lifecycle: onboarding and offboarding, account provisioning, device imaging and shipping, access grants and revocations, and license administration.
• Administer identity and access: SSO, MFA, SCIM provisioning, and group‑based access to Google Workspace, Slack, GitHub, Jira/Confluence, and engineering systems.
• Be first responder for the office and lab network: switches, VLANs, Wi‑Fi, VPN, and isolated test networks that trucks, sensors, and test rigs attach to.
• Support the robotics lab and shop floor: engineering workstations, lab servers, NAS, data‑offload pipelines from vehicles, and hardware tests.
• Set up and support conference‑room AV and collaboration tools (Zoom or Google Meet rooms, digital signage).
• Automate repetitive work with Bash or Python, Ansible, and platform APIs; measure ticket trends and root causes.
• Maintain the asset inventory and hardware lifecycle, run IT procurement and vendor relationships, and keep spend visible.
• Partner with security and engineering on endpoint security, certificate management, vulnerability remediation, and controls.
• Take part in a light on‑call rotation for after‑hours incidents as the team grows.

Skills

Windows

macOS

Linux

Scripting Bash

Python

MDM/endpoint management

Identity & access

Networking basics

Documentation

Customer service mindset

Tools

Google Workspace

Slack

GitHub

Jira/Confluence

Ansible

VPN

Job description

Humble Robotics, based in San Francisco, seeks an early IT hire to own corporate IT end‑to‑end—from identity and devices to network and SaaS stack. You’ll split time between the robotics lab and office, building automation to scale as the team grows.

You’ll lead onboarding/offboarding, manage device imaging, provisioning, and access; support Windows/Mac/Linux, and collaborate on security, networking, and vendor relationships. This role requires in‑person work in SF.