In-Office IT Help Desk Technician – Santa Fe

LMATA Government Services, LLC; Santa Fe (NM); On-site; USD 33,062 - 38,572; Full time

Job summary

ATA Services, Inc. in Santa Fe, NM seeks a Help Desk Technician for a temporary, in-office role. You will be the first contact for users, diagnose and resolve hardware and software issues, and help maintain computer systems.

Responsibilities include handling inquiries via phone, email, or chat, documenting resolutions, and guiding users on proper software usage. The position starts ASAP and requires on-site work.

Qualifications

• Technical skills include knowledge of operating systems, Microsoft Office, antivirus software, networking, and common business applications.

Responsibilities

• Respond to user inquiries via phone, email, or chat and provide timely technical support
• Diagnose and resolve hardware, software, and network issues, including application configurations and connectivity problems
• Run diagnostic programs, isolate problems, and implement solutions to restore functionality
• Document issues, resolutions, and procedures for future reference
• Assist with installation, configuration, and maintenance of computer systems and peripherals
• Provide guidance to users on software usage and best practices to enhance productivity
• Escalate complex issues to higher-level IT staff when necessary

Skills

Operating systems

Microsoft Office

Antivirus software

Networking

Business applications

Job description

ATA Services, Inc. in Santa Fe, NM seeks a Help Desk Technician for a temporary, in-office role. You will be the first contact for users, diagnose and resolve hardware and software issues, and help maintain computer systems.

Responsibilities include handling inquiries via phone, email, or chat, documenting resolutions, and guiding users on proper software usage. The position starts ASAP and requires on-site work.