In-Office Backup Trainer & Coaching Rotator

ECCO Heating Products Ltd.; Sanford (FL); On-site; USD 25,000 - 33,000; Full time

Job summary

ECCO Heating Products Ltd. in Sanford, FL is seeking current Extend Agents who want to grow their training, coaching, and leadership skills by joining our Backup Trainer rotation. This alternating Trainer role combines training facilitation with your regular phone duties.

When not actively training, you’ll return to your standard agent responsibilities while contributing to process knowledge and team efficiency. Previous trainer experience isn’t required.

Qualifications

• Strong attendance and punctuality
• Good quality and performance scores
• Strong knowledge of Extend processes and procedures
• Clear and professional communication
• Confidence speaking and presenting to groups
• Patience and the ability to coach and support others
• Strong attention to detail and organization
• Dependability, professionalism, and leadership
• Ability to accept and apply feedback
• Flexibility to transition between training and phone responsibilities

Responsibilities

• Alternating Trainer position based on business and training needs; assist with facilitating and supporting training.
• When assigned to a training class, you will assist with facilitating and supporting training.
• When not actively training, you will return to your regular agent responsibilities on the phones.

Skills

Attendance and punctuality

Communication

Public speaking

Coaching/mentoring

Attention to detail

Organizational skills

Leadership

Feedback receptiveness

Flexibility

Reliability

Job description

ECCO Heating Products Ltd. in Sanford, FL is seeking current Extend Agents who want to grow their training, coaching, and leadership skills by joining our Backup Trainer rotation. This alternating Trainer role combines training facilitation with your regular phone duties.

When not actively training, you’ll return to your standard agent responsibilities while contributing to process knowledge and team efficiency. Previous trainer experience isn’t required.