In-Office Austin Support Specialist (Phone-First)

Boom; Austin (TX); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Boom is seeking a fast, organized, and technically minded Customer Support Associate to join our in-office support team in Austin. You’ll be on the front line for renters and property managers, resolving issues live over the phone and guiding users through Boom’s platform.

This early-career role emphasizes problem solving, screen-share walkthroughs, and fast, friendly communication. You’ll collaborate with Product, Engineering, and Customer Success to unblock customers and improve our help

Qualifications

• 0–2 years in customer support or related role (recent grads welcome).
• Very comfortable on the phone with consumers and business customers; clear, friendly verbal communication.
• Technically minded: enjoy figuring out how software works and troubleshoot live (screen shares).
• Fast and organized: manage a high volume of conversations without slips.
• Strong written communication for chat, email, and ticket documentation.
• Calm under pressure and empathetic with frustrated customers.
• Familiarity with Intercom, Zendesk, or Jira is a plus (we'll train you).
• Comfortable using AI tools in day-to-day work is a plus.
• Experience in property management, leasing, real estate, or fintech is a plus.
• Based in (or willing to relocate to) Austin, TX; Boom is an in-office company.

Responsabilités

• Phone-first support: handle inbound and outbound calls with applicants, renters, and property managers.
• Live troubleshooting: diagnose product issues in real time and walk users through BoomScreen, BoomReport, Boom App, and Boom Platform.
• Multi-channel coverage: respond to chat and email tickets quickly and accurately.
• Consumer and B2B support: tailor approach for renters or property managers.
• Escalations: document issues clearly in Jira and ensure reproduction and fix.
• Organization and follow-up: track many conversations and close the loop.
• Voice of the customer: share recurring issues to improve product and help center.
• Team partnership: work with support, offshore operations, and Customer Success.

Connaissances

Phone support

Live troubleshooting

Multi-channel

Communication

Problem solving

Ownership

AI tools

Outils

Intercom

Zendesk

Jira

Description du poste

Boom is seeking a fast, organized, and technically minded Customer Support Associate to join our in-office support team in Austin. You’ll be on the front line for renters and property managers, resolving issues live over the phone and guiding users through Boom’s platform.

This early-career role emphasizes problem solving, screen-share walkthroughs, and fast, friendly communication. You’ll collaborate with Product, Engineering, and Customer Success to unblock customers and improve our help