In House Service Engineer

Bruker Corporation; Billerica (MA); On-site; USD 71,000 - 113,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Medical and dental plans

Paid time off including vacation and holidays

Job summary

Bruker Corporation in Billerica, MA is seeking an In-house Service Engineer responsible for customer support and the repair of spectrometers and accessories. This role requires excellent communication skills and the ability to manage travel arrangements and scheduling with customers.

The ideal candidate must possess a Bachelor's degree and have experience with SAP and Microsoft Office. Travel for factory training may be required.

The estimated salary range for this full-time position is between $71,000 and $113,000, with full benefits including performance-related incentives.

Qualifications

• Bachelor’s degree required, or equivalent combination of education and experience.
• Proficiency in Microsoft Office and Windows-based operating systems.
• Working knowledge of SAP or similar ERP systems.

Responsibilities

• Provide phone and e-mail support to customers.
• Log and update RMA in SAP.
• Assist in tasks related to ISO compliance.
• Provide on-site service as required.

Skills

Strong communication skills

Planning and organizational skills

Follow-through skills

Experience with FTIR instrumentation

Education

Bachelor’s degree or equivalent

ASEE certification

Tools

Microsoft Office

SAP or similar ERP systems

Job description

Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 11,000 employees are working on this permanent challenge, at over 90 locations on all continents.

As In-house Service Engineer: individual would be responsible for Customer support, Engineer support, repair of Spectrometers, accessories and occasional local field service. The candidate must have good customer skills. The ability to travel,make travel arrangements, scheduling calls with customer and make decisions on repairs.

Responsibilities

• Provide phone and e-mail support to both customers and Bruker personnel.
• Issuing RMA numbers to customers.
• Logging and updating RMA in SAP
• Contact thecustomers to inform them of the status of their repair.
• In-house repair of Spectrometer and accessories.
• Maintains and updates customer data in SAP.
• Assists in tasks related to ISO.
• Ensurescustomer satisfaction by on time response to customer requests.
• Must keep certifications current. (Validation and instrument training.)
• Provide on-site service as required.
• Expense reports, booking travel, processing service reports.

Qualifications

To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is subject to Export Control compliance requirements; therefore, applicants must qualify as a “U.S. person” as defined by 22 CFR §120.15.

Education and Experience

• Bachelor’s degree required, or equivalent combination of education and experience (e.g., ASEE certification with a minimum of five years of relevant work experience)
• Proficiency in Microsoft Office and Windows-based operating systems
• Working knowledge of SAP or similar ERP systems
• Valid driver’s license

Skills and Competencies

• Strong communication, planning, organizational, and follow-through skills
• Ability to work effectively in a fast-paced environment
• Proven ability to collaborate and interact with customers and/or technical teams
• Experience working with FTIR instrumentation or in a highly technical environment preferred

Additional Requirements

• Willingness and ability to travel, including domestic and international travel for factory training

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Primarily office-based environment with extended time spent using a computer and telephone
• Occasional lifting and movement of equipment, including preparing items for shipment

At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between 71,000 USD and 113,000 USD and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance withexport control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine theireligibility in light of export control restrictions.