In Home Service Technician

Sears; Arlington Heights (IL); On-site; USD 35,000 - 60,000; Full time

Job summary

Sears is seeking an In-Home Appliance Service Technician in Arlington Heights, IL. This role involves repairing and maintaining home appliances in customers' homes while ensuring top-notch service and customer satisfaction. Ideal candidates should possess mechanical knowledge, excellent communication skills, and the ability to manage time effectively. Join a dynamic team with opportunities for career advancement and benefits including service van and industry training.

Benefits

Service van

Specialized tools

Uniforms

Laptop computer

Smartphone

Industry training

Various incentive plans

Career opportunities

Qualifications

• Must be highly organized and possess excellent communication skills.
• Experience with appliance maintenance or repair preferred.
• Ability to follow directions and specific process steps.

Responsibilities

• Responsible for repairing various home appliances in customers’ homes.
• Provide timely and quality repairs focusing on customer service.
• Maintain truck stock inventory and ensure cleanliness of the service vehicle.

Skills

Organizational skills

Communication skills

Mechanical knowledge

Time management

Education

CFC Certification

1-2 years of appliance maintenance or repair experience

Tools

Tools and test equipment

Job description

Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through ShopYourWay.com. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance.

Job Description

Job Responsibilities As a repair technician, you will be responsible for the repair of products in customers’ homes. Products you will repair include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers, and other home appliances.
Appliance maintenance responsibilities include:
• Providing timely and quality repairs of customers’ products
• Maintaining high-quality customer service and care • Promoting and selling additional products and services
• Meeting key performance metrics and/or productivity goals
• Providing knowledgeable and courteous repair service
• Looking for ways to improve business performance and enhance the customer experience
• Communicating benefits of the Value Added Services Process to the customer
• Maintaining truck stock inventory within the prescribed company guidelines and standards
• Following the truck maintenance schedule and keeping a clean, organized truck

Qualifications

Job Requirements As an In-Home Service Technician, you must be highly organized and possess excellent communication skills. We are seeking a dedicated team player who is able to ensure fast, flexible, and expert service to every customer via excellent time management skills. Requirements of the Service Technician role include:
• CFC Certification required for refrigeration positions only.
• At least 1 – 2 years of appliance maintenance or repair technician experience, preferred
• Working mechanical knowledge, including the use of tools and test equipment
• Ability to perform accurate repair of customer product
• Must complete all technician training elements within required timeframes
• Ability to follow directions and specific process steps to ensure quality workmanship
• Flexibility to work variable and flexible hours, including overtime
• Ability to use a computer for parts inquiries and ordering
• Must pass pre-employment drug screen and criminal background check

Additional Information

No On Call Work! No Sundays! Join Us Today!
Join the Sears Home Services team as an In-Home Appliance Service Technician!
Are you looking for a role that offers you an opportunity to be a part of a dynamic, innovative organization?
Job Responsibilities As a repair technician, you will be responsible for the repair of products in customers’ homes. Products you will repair include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers, and other home appliances.

For the In-Home Service Technician, we provide the following:
• Service van
• Specialized tools
• Uniforms
• Laptop computer
• Smartphone
• Home dispatched (most locations)
• Industry training
• Various incentive plans
• Career opportunities

Join the Sears Home Service family! Apply today!
Please contact Jennifer at [phone] for details on how to apply or visit our website at www.searsholdings.com/careers .