In-Home Furniture Repair Technician

RH; San Leandro (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

RH is seeking an In-Home Furniture Repair Technician to repair RH furniture in customers' homes within your territory, ensuring products meet quality standards and delivering exceptional service.

You will visit clients in homes, RH Galleries, and Home Delivery Centers, communicate clearly, and build lasting relationships. This role requires physical ability and teamwork, with flexibility to adapt to changing job requirements and a background check as part of the process.

Qualifications

• Ability to visit clients in assigned geographic territory.
• Strong communication and problem-solving skills for first-class customer service.
• Ability to work in a fast-paced environment and adapt to changing job requirements.

Responsibilities

• Repair furniture to first quality standards in customers' homes, RH Galleries and Home Delivery Centers.
• Maintain a clean, neat, and orderly work area.
• Promote a safe working environment.
• Provide quality assurance and feedback on repairs.
• Exhibit flexibility to changing job requirements.

Skills

Teamwork

Ownership

Urgency

Attention to detail

Job description

As the In-Home Furniture Repair Technician, you will repair products in RH’s broad assortment of furniture and accessories to ensure they meet our quality standards. This role is client-facing including visiting clients in their homes within your assigned territory. Providing first-class service to our clients through excellent communication skills and building relationships is key in this role.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Repair furniture to first quality standards in customers' homes, RH Galleries and Home Delivery Centers
• Maintain a clean, neat, and orderly work area
• Promote a safe working environment
• Provide quality assurance and quality control feedback
• Exhibit flexibility and adaptability to changing job requirements

OUR REQUIREMENTS

• Sense of teamwork, ownership, urgency, and attention to detail in your work
• Ability to do touch up repairs on wood, leather and fabric; coatings and finishes on various surfaces such as metal, stone, marble, and concrete; knowledge of framing and furniture construction methods
• Outstanding communication & problem-solving skills to provide first-class customer service
• Ability to work in a fast-paced challenging environment
• Ability to visit clients in assigned geographic territory
• Must pass a background check, drug screen and MVR

PHYSICAL REQUIREMENTS

• Ability to lift and mobilize items from at least 75 lbs.