In-Home Care Quality & Training Lead

Cambrian Homecare, Inc.; Victorville (CA); On-site; USD 52,000 - 60,000; Full time

Job summary

Cambrian Homecare, LLC in Victorville, CA seeks a Quality and Training Coordinator to oversee caregiver quality and lead ongoing training. This on-site role collaborates with referral sources to uphold excellent service and ensure program compliance.

The position requires experience in caregiving or caregiver training, strong communication, and the ability to deliver engaging training sessions in English and Spanish.

Qualifications

• Experience in caregiving or caregiver training.
• Ability to deliver engaging and effective training sessions.
• Fluency in both English and Spanish.

Responsibilities

• Conduct in-home quality assurance visits per agency guidelines.
• Complete quality assurance phone calls per agency guidelines.
• Investigate and resolve client complaints and incidents, ensuring timely and effective communication and corrective action.
• Prepare quality reports and present findings as requested.
• Participate in quality improvement initiatives to ensure best possible results.
• Provide in-home caregiver services as requested.
• Document all activities and communication per company guidelines.
• Coordinate and deliver orientation and ongoing training sessions for new and existing care providers.
• Coordinate and report training compliance for care providers.
• Ensure new care provider skill competency – both in-home and skills lab settings.
• Build and maintain positive relationships with community organizations, healthcare providers, workforce development agencies and referral sources.
• Communicate with referral and recruiting sources according to agency standards and protocol.
• Attend community and referral source meetings as assigned.

Skills

Bilingual English/Spanish

Caregiving experience

Training delivery

Quality assurance

Driver license

Job description

Cambrian Homecare, LLC in Victorville, CA seeks a Quality and Training Coordinator to oversee caregiver quality and lead ongoing training. This on-site role collaborates with referral sources to uphold excellent service and ensure program compliance.

The position requires experience in caregiving or caregiver training, strong communication, and the ability to deliver engaging training sessions in English and Spanish.