In-Home Appliance Diagnostics Specialist

Sears; Jacksonville (NC); On-site; USD 30,000 - 48,000; Full time

Job summary

Sears is seeking a field appliance technician to service Jacksonville, NC, performing diagnostics and repairs on refrigerators, washers, dryers, and ovens in customers’ homes. You’ll document work, explain repair options, and uphold safety standards on every job site.

The role emphasizes strong diagnostic skills, hands-on repair experience, and clear communication with customers. A valid driver’s license and reliable transportation are required, with most evenings at home.

Qualifications

• Hands-on experience in appliance service, troubleshooting, and repair.
• Ability to diagnose issues across common household appliances.
• Excellent communication to explain findings and repair options to customers.

Responsibilities

• End-to-end diagnostics and repair for refrigerators, washers, dryers, and ovens.
• Preventive maintenance and on-the-spot fixes to minimize repeat visits.
• Clear, courteous communication with customers regarding findings and timelines.
• Accurate, timely documentation of services provided and parts used.
• Manage tool and parts inventory in the service vehicle.

Skills

Diagnostic skills

People skills

Time management

Driver’s license

Education

High school diploma or equivalent

Technical training in appliance repair

Job description

A day in the lifeBased in Jacksonville, NC, you’ll start your day reviewing scheduled service calls and ensuring your van is stocked with essential tools and parts. Your morning might kick off with a refrigerator that won’t cool, followed by a washer that’s leaving water on the floor. You’ll diagnose issues methodically, explain options to the homeowner in clear, friendly terms, complete the repair or maintenance, and document the work before heading to your next stop.Throughout the day, you’ll apply up-to-date repair techniques on a range of household appliances—refrigerators, washers, dryers, and ovens—while keeping safety front and center. You’ll keep precise records, manage your inventory, and keep customers informed about timing and next steps. Most evenings, you’ll be back home, ready to recharge for tomorrow’s route.What you’ll handleEnd-to-end diagnostics and repair for common household appliances (refrigerators, washers, dryers, ovens).Preventive maintenance and on-the-spot fixes to minimize repeat visits.Clear, courteous communication with customers regarding findings, repair plans, and timelines.Accurate, timely documentation of services provided and parts used.Ongoing learning to stay current with appliance technologies and repair methods.Strict adherence to safety procedures and applicable regulations at every job site.Efficient tool and parts inventory management in your service vehicle.What you bringHigh school diploma or equivalent; formal technical training in appliance repair is a plus.Hands-on experience in appliance service, troubleshooting, and repair.Strong diagnostic instincts and problem-solving ability.Excellent people skills and the ability to explain technical issues simply.Self-direction and solid time management in a field-based role.Valid driver’s license and dependable transportation.Capability to lift and maneuver heavy appliances and work in varied environments.Work settingThis is a field role serving customers at their homes and job sites within driving distance of Jacksonville, NC. Expect day trips to customer locations with most nights at home.