In Clinic Visit Facilitator- Masonic IV Infusion Center

Fairview Health Services; Minneapolis (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plans

Life insurance

Short-term disability

Long-term disability

PTO and Sick Time

Tuition reimbursement

Retirement plan

Early access to earned wages

Job summary

Fairview Health Services is hiring an In Clinic Visit Facilitator to support our IV Infusion team at the Minneapolis clinics. This 1.0 FTE role involves coordinating patient visits, collecting essential information, and ensuring smooth clinic flow from check-in to follow-up.

The position offers benefits eligibility and requires strong customer service and tech skills. The role emphasizes accurate data capture, effective communication with patients and providers, and coordination of scheduling

Qualifications

• 1 year of customer service experience.
• Proficient with technology (hardware and software, smartphones or tablets).

Responsibilities

• Prepare patients for appointments and verify medical records.
• Assist rooming by collecting and documenting reason for visit, medications, vitals, and health questionnaires.
• Prepare exam rooms and stock supplies.
• Support connection to provider and ensure a positive patient experience.
• Assist with scheduling and coordination of follow-up appointments.
• Communicate with patients and healthcare professionals in person and via telehealth.

Skills

Customer service

Tech-savvy

Communication skills

Education

Nursing Assistant program

Emergency Medical Technician program

Health Unit Coordinator program

Job description

Job Overview

Fairview has an immediate opening for an In Clinic Visit Facilitator to join our IV Infusion team at our Clinics and Surgery Center in Minneapolis, MN. This is a 1.0 FTE (80 hours per two week pay period), benefits-eligible opening.Clinic Hours of Operation are Monday – Thursday: 7:00AM – 6:00PM and Friday: 7:00AM – 5:00PM.

OurMasonic Cancer Clinic is one of the nation’s top cancer research centers with a team of specialized doctors, nurses, researchers and health care professionals committed to providing life-saving care to people with cancer. People travel from across the country and around the world for treatments within our hospitals/clinics.Our team is doing high impact work in the prevention, detection, and treatment of our patients. At the Masonic Cancer Clinic in Minneapolis, MN we strive for a collaborative, inclusive, and supportive environment where employees are able to find career growth as well as work-life balance

Visit Facilitators are a valuable member of our care team and is responsible for supporting in person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience. The visit facilitator gathers pertinent medical information from the patient and documents the information into the patient's medical record. This role also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team. The visit facilitator may also assist in scheduling and coordinating appointments, preparing schedules and other delegated duties as assigned.

Responsibilities

• Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
• Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
• Prepare exam rooms and stock supplies
• Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
• Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.
• Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.

Required Qualifications

• 1 year of customer service experience
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Preferred Qualifications

• Current nursing, medical, social work, psychology, or pharmacy student
• Successful completion of, Nursing Assistant, Emergency Medical Technician, Heath Unit Coordinator program
• Medical terminology
• Epic Health Records
• Telephonic customer experience
• Previously worked in a healthcare setting

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status