Improvement Advisor LGH

Penn Medicine; Lancaster (Lancaster County); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Prepaid tuition assistance

Comprehensive benefits

Job summary

Penn Medicine Lancaster General Hospital is seeking an Improvement Advisor to lead performance improvement initiatives, focusing on patient care, safety and operational efficiency. You will facilitate PI projects, coach teams, and partner with UBCL/PBCL to advance quality and survey readiness.

Ideal candidates will have a Bachelor’s degree, PI experience in healthcare, and knowledge of Lean/Six Sigma or IHI models. Master’s degree and related certifications are a plus.

Qualifications

• Bachelor’s degree required; 1+ year PI experience in healthcare preferred.
• Clinical experience preferred; non-clinical candidates with healthcare PI exposure may be considered.
• Master’s degree preferred; Six Sigma/Lean/IHI credentials encouraged.
• Knowledge of Lean/Six Sigma, IHI Improvement Model, or Human Factors Engineering.
• Familiarity with CMS Core Measures, AHRQ PSIs, Leapfrog, USNWR rankings; RCA experience valuable.

Responsibilities

• Facilitate improvement in patient satisfaction, safety, quality and operations.
• Provide PI tools, methods and approaches.
• Seek opportunities for continuous survey readiness.
• Facilitate PI projects and workshops; act as a change-agent for UBCL/PBCL teams.
• Plan, facilitate, and pace PI initiatives; coordinate with leadership and frontline staff.
• Investigate serious safety events and quality concerns; support process redesign.
• Coach, mentor and teach front-line staff in PI methods.
• Build relationships with stakeholders; ensure data trends are communicated.
• Maintain data integrity and disseminate benchmarking information.

Skills

Planning facilitation

Problem solving

Coaching teaching

Stakeholder engagement

Data management

Education

Bachelor of Arts/Science

1+ year PI experience

Clinical experience preferred

Master's degree preferred

Six Sigma/Lean/IHI

QI models knowledge

Root Cause Analysis

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Penn Medicine Lancaster General Hospital is looking for an Improvement Advisor to lead meaningful change initiatives that enhance patient care, improve outcomes, and increase operational efficiency.

Summary:

• The Improvement Advisor actively participates in the planning, implementation and evaluation of the quality, patient safety and operational performance improvement program. The Improvement Advisor serves as the local change agent for Unit Based Clinical Leadership/Practice Based Clinical Leadership teams, departments or other as assigned. The Improvement Advisor provides teams with the most current PI methods and tools, including project management support. This works includes, but is not limited to, facilitation of PI projects and workshops, management and surveillance of data for PI opportunities, messaging trends in the data to departments and staff, education of the staff in the latest PI methods and responding to serious safety events. The Improvement Advisor is accountable for facilitating improvement in the areas of patient satisfaction, clinical quality and patient safety, operations and continuous survey readiness. Working under the close supervision of UBCL/PBCL teams or departments, the Improvement Advisor has these key areas of responsibility:

  • Facilitate improvement in patient satisfaction, patient safety, clinical quality and operations.
  • Provide teams with various PI tools, methods and approaches.
  • Seek opportunities for continuous survey readiness.
  • Facilitate projects and workshops to support teams.
  • Effective as a change-agent to local UBCL/PBCL teams.

Responsibilities:

• Planning & Facilitation Helps teams plan and stay organized Sets pace for team projects Keeps teams on track in PI cycle and project timelines Actively assists with implementing PI strategies for the entity Collaborates with leadership & frontlines to effectively prioritize problem solving

• Problem Solving Keeps focus on processes, not people Promptly investigates serious safety events and quality concerns Provides PI support for process redesign after a serious event Applies PI methods and tools appropriately Provides PI support for continuous survey readiness as needed

• Coaching, Mentoring & Teaching Is a PI teacher for front line staff and team members Asks insightful questions Challenges teams to improve their PI work Is clear & concise, makes learning points understood Gives useful feedback

• Influence & Relationships Strong ability to network Can build and support a team Has a positive internal customer focus Can persuade effectively Engages stakeholders Is a voice people listen to Is viewed as a PI resource by other team members

• Data Management Helps teams access useful data Helps teams understand trends, the meaning of data, and how it compares to benchmarks Brings tools to teams that are useful for data analysis and dissemination Is effective in disseminating information Maintains data integrity & validity

Credentials:

Education or Equivalent Experience:

• Bachelor of Arts or Science (Required)

• 1+ years' experience in planning, implementation, and evaluation of a performance improvement plan, preferably in a health care field

• Clinical experience is preferred, though candidates with non-clinical degrees, such as MBA, MHA, MPH, MS will be considered if there is commensurate work experience in healthcare performance improvement.

• Master of Arts or Science preferred

• Six Sigma Green Belt/Lean Certificate/IHI Improvement Advisor or equivalent experience.

• Knowledge and experience in quality improvement models, especially Lean/Six Sigma, the IHI model for Improvement, or Human Factors Engineering.

• Knowledge of National Standards and outcomes for quality, safety, and healthcare - such as CMS Core Measures and Value Based Purchasing, AHRQ PSIs, Leapfrog, US News and World Report rankings.

• Experience with Root Cause Analysis

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.