Impound Representative

Aston Carter; United States; Hybrid; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off/ PTO

Job summary

Aston Carter is seeking an Impound Representative to facilitate repossession and recovery of client collateral across the United States. The role involves outreach to impound and tow facilities, coordinating with vendors and accounting, and ensuring timely vehicle release.

You will work with internal teams to navigate complex requirements and maintain professional communication with clients. The position is contract-to-hire, based in Indianapolis, IN, and combines in-office collaboration with

Qualifications

• 1+ year of dispatching, auto finance, or call center experience.
• Outreach-focused role with frequent outbound calls.
• Strong customer service and negotiation skills.

Responsibilities

• Manage impound accounts from placement to resolution and coordinate with vendors and internal teams.
• Respond to client requests via email, platforms, and phone, meeting SLAs.
• Deliver impound information accurately and professionally to clients and the vendor network.
• Process ACH payments to enable next-business-day repossession and release when required.
• Coordinate with third-party impound and tow facilities nationwide to confirm fees and documentation.
• Update clients on progress and document actions in systems per SLA.
• Make high-volume outreach calls to impound lots daily and adapt to facility policies.
• Handle difficult conversations and find solutions aligned with policies.
• Use dispatch and transportation knowledge to coordinate vehicle recovery timing and requirements.
• Leverage customer service skills to de-escalate and maintain professionalism with partners.
• Utilize Microsoft Office and internal tools to track status and prepare documentation.
• Collaborate with internal teams and vendor network for accurate information flow.

Skills

Dispatching

Auto finance

Call center

Outbound calls

Customer service

Negotiation

Education

Associate or bachelor’s degree preferred

Tools

Microsoft Office

Job description

Job Title: Impound Representative

Job Description

The Impound Representative facilitates the repossession and recovery of client-assigned collateral from impound and tow facilities across the United States. Using information from skip tracing, repossession operations, and directed impound placements, this role manages accounts through to resolution and coordinates closely with internal teams, third-party vendors, and accounting to secure timely vehicle release. You will spend much of your day contacting impound lots, understanding their specific rules and requirements, and navigating challenging conversations to successfully recover vehicles.

Responsibilities

• Manage assigned impound accounts from initial placement through to full resolution, ensuring vehicles are recovered in a timely and compliant manner.
• Respond promptly to client requests via email, internal platforms, and phone, meeting established Service Level Agreements (SLAs) for all assigned work.
• Deliver impound-related information accurately and sensitively to clients and the vendor network, maintaining clear and professional communication at all times.
• Process ACH payment submissions to the accounting department to enable next-business-day repossession and vehicle release when required.
• Contact and communicate with third-party impound and tow facilities nationwide to confirm fees, negotiate costs when appropriate, and clarify documentation requirements for vehicle pickup.
• Follow stated SLA requirements for updating clients on progress, providing regular status reports and documenting all actions in the appropriate systems.
• Make high-volume outreach calls to impound lots each day, adapting to different facility policies and procedures to secure vehicle release.
• Navigate difficult or reluctant impound lot interactions by thinking on your feet, overcoming objections, and finding solutions that align with client and company guidelines.
• Use dispatch and transportation knowledge to coordinate logistics related to vehicle recovery and ensure all parties are aligned on timing and requirements.
• Leverage customer service skills to build rapport with external partners and clients, de-escalate tense conversations, and maintain a professional demeanor.
• Utilize Microsoft Office and other internal tools to track account status, record communications, and prepare documentation related to impound resolution.
• Collaborate with internal teams and the broader vendor network to ensure accurate information flow and efficient recovery operations.

Essential Skills

• At least 1 year of experience in dispatching, auto finance, or call center work.
• Recent experience in an outreach-focused role involving frequent outbound calls, such as contacting 3050 impound lots or similar entities per day.
• Strong customer service skills with the ability to handle challenging conversations and overcome objections.
• Ability to think quickly, adapt to changing information, and make sound decisions in real time during calls.
• Proficiency with Microsoft Office applications for communication, documentation, and data tracking.
• Comfort working in a high-volume, phone-based environment with a focus on meeting SLAs and productivity targets.
• Clear and professional verbal and written communication skills.
• Basic understanding of dispatch, transportation, or repossession processes, or willingness to learn quickly.

Additional Skills & Qualifications

• Associate or bachelors degree is preferred but not required.
• Experience working with impound lots, tow companies, or repossession vendors is a plus.
• Experience in auto finance or related financial services is beneficial.
• Prior work in a call center or similar environment with structured performance metrics is advantageous.
• Strong negotiation skills when discussing fees and requirements with third-party facilities.
• Ability to manage multiple accounts simultaneously while maintaining attention to detail.
• Comfort working with internal platforms, email, and phone systems in a hybrid office environment.
• Motivation to grow within the organization as demand increases and new opportunities emerge.

Work Environment

This role follows a daytime schedule, typically 8:00 a.m. to 5:00 p.m. or 8:00 a.m. to 4:30 p.m., depending on whether you take a half-hour lunch. You will work in the office Monday through Thursday, with the option to work from home on Fridays once you become permanent and demonstrate strong performance and understanding of the role. The environment is professional and fast-paced, centered around high-volume phone outreach to impound and tow facilities and regular communication with clients and internal teams. Standard office technologies, including Microsoft Office and internal platforms, are used daily. The company is experiencing growth due to a major new customer, creating opportunities for advancement and potential pay increases once you transition to permanent status. The culture supports learning, hybrid flexibility based on performance, and career progression for individuals who take initiative and excel in their responsibilities.

Job Type & Location

This is a Contract to Hire position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.