Import Specialist

Sack & Menendez Inc; Tampa (FL); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Job summary

Sack & Menendez, Inc. in Tampa, FL is seeking a dedicated customs professional to manage day-to-day import shipments for assigned accounts. You will ensure compliance with federal laws, review shipment documents, and coordinate with clients and partners to resolve issues.

Ideal candidates have at least 2 years of customs entry-writing experience; a Customs broker license is preferred. Remote work requires a secure dedicated home office and strong communication skills.

Qualifications

• Minimum of 2 years of customs entry-writing experience.
• Customs broker license preferred.
• Ability to ensure compliance with US federal regulations and client requirements.

Responsibilities

• Act as the primary contact for assigned accounts and manage day-to-day import shipments.
• Develop relationships with clients, respond to needs, and resolve account issues.
• Review shipment documentation for compliance with federal laws and coordinate with clients and partners.
• Classify shipments with clients and obtain required PGA product information.
• Initiate shipment processing in customs software, transmit data to CBP and PGAs, and create client billings.
• Coordinate exams and distribute CBP and PGA releases.
• Monitor shipment movements from origin to delivery and secure freight releases.
• Address post-entry issues in consultation with management.

Skills

Customs entry-writing

Client relationship management

Attention to detail

Regulatory compliance

Communication skills

Education

Customs broker license (preferred)

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off

Founded in 1954, Sack & Menendez, Inc. is a customs brokerage and international freight forwarding firm dedicated to helping our clients navigate the ever-changing landscape of international trade. With a focus on informed compliance and exceptional client services, we work in partnership with our clients, their supply chain associates, U.S. Customs and Border Protection (CBP) and all participating government agencies (PGAs) to facilitate legitimate trade. We value honesty, responsiveness, inclusivity, a strong work ethic and a consistent commitment to learning. As each client is appreciated and respected, so too is each member of our team.

Responsibilities

• Act as the primary contact for your assigned accounts and be responsible for managing the day-to-day operations of their import shipments.
• Develop strong working relationships with clients by listening and responding to clients' needs and inquiries, proactively identifying account issues and working diligently to resolve them.
• Receive and review shipment documentation to ensure compliance with all federal laws and regulations prior to shipment processing. Follow up with clients and supply chain partners for additional information and clarification as needed.
• Classify shipments in consultation with clients and obtain required PGA product information.
• Initiate shipment processing in our customs software system, transmit shipment data to CBP and applicable PGAs and create client billings.
• Coordinate exams and obtain and distribute CBP and PGA releases.
• Monitor and manage shipment movements from origin through to final delivery, and secure freight releases in accordance with client service agreements.
• Identify and/or address post-entry issues in consultation with management.

Preferred Qualifications

• Strong prioritization, multi‑tasking, and time‑management skills.
• Excellent communication skills with the desire and ability to request and provide information in a friendly, thorough, and efficient manner.
• Ability to think critically and solve problems.
• Commitment to providing excellent customer service.
• Ability to collaborate and maintain strong working relationships with others.
• High attention to detail and accuracy.
• A desire to learn and adapt to meet changing trade conditions and regulatory requirements.
• Minimum of 2 years of customs entry‑writing experience.
• Customs broker license preferred.
• If working remotely, a dedicated office space where paper and electronic data can be kept secure.

Per the Customs Regulation detailed in 19 CFR 111.53 (e), a Customs broker may not employ any individual who the broker knows has been convicted of a felony without written approval from the Assistant Commissioner of Customs and Border Protection. To ensure our compliance with this regulation, unless prohibited by state or local law, we will conduct a pre‑employment background check.