Import Operations Manager

Trade Compliance Recruiting Solutions; Hazlet Township (NJ); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Trade Compliance Recruiting Solutions seeks an Import Operations Manager to lead daily operations of a growing U.S. customs brokerage division near Hazlet, NJ.

The role requires coordinating between local operations and the global parent company, ensuring strict CBP compliance and efficient entry filings. You will oversee a team of entry writers, monitor performance, and drive process improvements while maintaining high standards in billing, client onboarding, and regulatory alignment with

Qualifications

• Active LCB required.
• 5+ years in trade compliance and brokerage.
• Strong leadership and customer relations mindset.
• In-depth knowledge of CBP and PGA processes and regulations.

Responsibilities

• Lead a team of customs entry writers and serve as escalation point for complex entries.
• Manage workflow to ensure timely and accurate entry filings.
• Monitor remote and local team performance and train staff on changing U.S. customs regulations.
• Oversee accounting and banking procedures.
• Ensure regulatory compliance with CBP rules (HTS, COO, valuation, FTAs, PGAs).
• Manage customs bonds & powers of attorney.
• Audit entry files to maintain SOPs.
• Respond to CF28/29 and liquidations.
• Report KPIs to headquarters and align local workflows with corporate strategy.
• Onboard new import clients and resolve billing, service, and clearance issues.

Skills

Leadership

Team management

Regulatory knowledge

Communication skills

Detail oriented

Education

Active Licensed Customs Broker (LCB)

Tools

CargoWise One

Descartes

Job description

The Import Operations Manager is responsible for leading the daily operations of a growing U.S.

customs brokerage division. This position liaises between local operations and the global parent

company, ensuring compliance with CBP and government agencies’ rules and regulations

This is a hybrid position based near Hazlet, NJ.

EXPECTATIONS

• Lead a team of customs entry writers and serve as the escalation point for complex entries
• Manage workflow to ensure timely and accurate entry filings
• Monitor remote and local team performance and train staff on changing U.S. customs regulations
• Oversee accounting and banking procedures
• Ensure compliance with CBP rules and regulations, including HTS, COO, and valuation, FTA, PGAs,
• Manage customs bonds & powers of attorney
• Audit entry files regularly to maintain standard operating procedures
• Respond to CF28/29 and liquidations
• Report operational KPIs to headquarters and align local workflows with corporate strategy
• Onboard new import clients and resolve billing, service, and clearance issues

ESSENTIALS

• Active Licensed Customs Broker (LCB) required
• 5+ years of experience in trade compliance and brokerage
• Strong understanding of end of end brokerage operations
• In depth knowledge of CBP and PGA processes and regulations
• Strong leadership and customer relations mindset
• Proficiency with CargoWise One or Descartes highly preferred
• Excellent cross-cultural written and verbal communication skills