Import Operations Coordinator

Savino Del Bene; Cleveland (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Savino Del Bene in Cleveland, OH is seeking a logistics operations support professional to help manage import documentation, quotes, and shipment tracking. The role emphasizes accuracy, timely communication with carriers, customers, and agents, and collaboration with brokerage or CFS teams.

Ideal candidates will have strong MS Office skills, excellent written and verbal communication, and a proactive, organized approach. Training will be provided, and the position is on-site at the branch.

Qualifications

• High School Diploma or GED required.
• Knowledge on incoterms.
• Excellent written and verbal communication skills; math for dimension conversions.
• Intermediate to Advanced PC skills - MS Office.
• Highly organized and detail oriented.
• Professional and courteous demeanor; team player.
• Flexible and open to adapting to new environments.

Responsibilities

• Receive, review, and process import documentation for accounts.
• Ensure documentation is processed, distributed, and released timely to carrier, customers, and agents.
• Coordinate and monitor release of goods with Brokerage or CFS.
• Obtain and create quotes for shipments and source best transportation method.
• Communicate with overseas agents for pre-alerts and documentation.
• Track and trace shipments and provide updates to clients and sales.
• Maintain shipment files and ensure timely billing.
• Assist as backup for alternate accounts.
• Must be able to work at the branch; not remote.

Skills

Communication

MS Office

Organizational skills

Dimension/conversion math

Customer service

Team player

Adaptability

Education

High School Diploma or GED

Job description

Savino Del Bene is a Global Freight Forwarding Company headquartered in Florence, Italy. With more than 285 offices and 4,800 employees globally, Savino Del Bene is one of the leading logistics companies that offers import, export, customs brokerage services, and warehousing third-party solutions servicing several Vertical Markets.

We are looking for a dynamic individual with a passion for logistics, operations and service; someone who can build relationships and has strong communication and operational skills. You will be responsible for supporting the operations side of this branch. This is a great opportunity that will challenge you in all the right ways.

Essential Duties and Responsibilities

• Receive, review, and process import documentation for accounts.
• Ensure documentation is accurately processed, distributed and released to carrier, customers and agents in a timely manner.
• Work with Brokerage or CFS to coordinate and monitor the release of goods from the carrier, Customs, or other governmental agency examinations that may be required.
• Obtain and create quotes for shipments and source best method of transportation.
• Communication with overseas agents to ensure proper pre-alerts and documentation.
• Obtain and create quotes for shipments and source best method of transportation.
• Continue to explore different options to reduce cost, and increase revenues.
• Track and trace shipment and provide updates to clients and sales.
• Uphold a strong and professional relationship with airlines, transportation agencies and sales.
• Demonstrate an emphasis on customer satisfaction per company policy.
• Maintain shipment files and ensure billing is completed within a timely fashion.
• Assisting as backup for alternate accounts.
• Perform other duties as assigned.
• Must be able to work at the branch; this is not a remote role
• Must be able to perform all essential job functions with or without accommodations

Preferred Qualifications

• High School Diploma or GED required.
• Prior experience is not required as training in all aspects of international logistics will be provided
• Knowledge on incoterms
• Demonstrates excellent written and verbal communication skills; along with math skills for dimension conversions
• Intermediate to Advanced PC skills - MS Office
• Highly organized
• Professional and courteous demeanor.
• Displays a flexible and open-minded willingness to adapt to new environments and be a team player.

Physical Requirements

• Ability to remain in a stationary position (sitting or standing) for extended periods while performing computer-based work.
• Ability to frequently use a computer, keyboard, mouse, telephone, and other standard office equipment throughout the workday.
• Ability to communicate effectively with customers, vendors, carriers, and team members via telephone, email, and in person.