Import/Export Operations Coordinator

Waters Corporation; Unionville (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Waters Corporation in Franklin, MA is seeking an Import/Export Operations Coordinator to join the Trade Operations Team. You will manage NRI responsibilities, interface with customs brokers, vendors, and 3PLs to ensure compliant and timely movement of goods into and out of the US.

Responsibilities include handling import documentation, auditing shipments, and maintaining KPIs for the NRI program, with emphasis on regulatory compliance and accuracy in SAP systems.

Qualifications

• Bachelor’s degree in business or a related field or 5–7 years of import/trade experience.
• Knowledge of US import/export regulations and compliant processes.
• Experience with international freight forwarding and supply chain operations.
• Experience using SAP or similar ERP systems and strong systems aptitude.

Responsibilities

• Coordinate import/export activities with brokers, vendors, and 3PLs to ensure compliant shipments.
• Prepare and audit import documentation, including declarations, invoices, licenses, and required government forms.
• Maintain shipment trackers, KPIs and dashboards for NRI operations.
• Audit customs entries for tariff classifications and origin and valuation accuracies.

Skills

Regulatory knowledge

Communication

Organizational skills

Excel skills

Education

Bachelor’s degree in business or related field

Tools

SAP

Job description

Overview

Waters is seeking a highly organized and detail-oriented Import/Export Operations Coordinator to join the Trade Operations Team in Franklin MA. This individual will be a member of a professional group responsible for the efficient and compliant movement of goods into and leaving the US, with a strong emphasis on managing Non-Resident Importer (NRI) related responsibilities. The Import/Export Operations Coordinator interfaces directly with customs brokers, third party logistics providers, as well as international vendors to ensure timely clearance and delivery of goods while complying with Waters policies and applicable government regulations. The group is also responsible for managing the Waters Foreign Trade Zone – ensuring the program is compliant with US Customs regulations. The decisions made by this group have direct impact on the legal standing for the company as a whole.

Responsibilities

• Communicate with internal customers, international subsidiaries, distributors, vendors, brokers, and carriers to ensure efficient movement of goods into the US
• Maintain working relationship with foreign vendors to ensure inbound shipments adhere to Waters procedures and government regulations
• Coordinate customer returns from foreign subsidiaries and distributors
• Manage appropriate import documentation including customs declarations, invoices, licenses, Partner Government Agency documentation, Mill Certificates, etc.
• Audit shipping documentation generated outside the Import Department for accuracy and completeness
• Interface with customs brokers and carriers to resolve problems at import and proactively resolving problems independently
• Audit Customs entries for accurate tariff classifications, country of origin and valuation Conduct required entry activities to correct discrepancies.
• Analyze and report on various aspects of the importation process
• Reporting shipments to Customs in ACE/GTS systems
• Perform Quarterly Accruals for Finance Department to capture freight/duty costs at End of Quarter
• Serve as the operational point of contact for Non-Resident Importer (NRI) shipments, ensuring all requirements are met for customs clearance at destination
• Support internal audits and assist with maintaining compliance with customs requirements for the NRI program
• Handle logistical processes in the NRI plants and orchestrate efficient flow of incoming and outgoing goods through the NRI plants
• Administrative processing of shipments in the system (SAP)
• Maintain shipment tracker, KPIs and metrics for NRI plants
• Maintain relationship with third party logistics providers – signing off on CTPAT Questionnaire/staying current on contract renewals
• Execution of all Flight Data details (tracking/consolidation notes)

Qualifications

• Bachelor’s degree in business or at least 5-7 years’ import/trade related experience
• Knowledge of US import/export regulations
• Experience with international freight forwarding process and supply chain
• Experience in SAP is highly desired with strong systems aptitude
• Excellent written and verbal communication skills with ability to interact within all levels at Waters
• Detail oriented and demonstrates exceptional organizational skills
• Ability to prioritize, multitask and maintain flexibility in a fast paced, service-oriented environment
• Strong Excel skills preferred

Company Description

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state,and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status,or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.