Sr Warehouse Support Specialist

FedEx Logistics; Gardena (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

FedEx Logistics in Gardena, CA is seeking an operations associate to support international forwarding and warehouse office functions. You will deliver world class customer service, manage invoicing and vendor payables, and help implement client onboarding on the warehouse management system.

You will coordinate inbound/outbound activities, maintain documentation accuracy, and assist in resolving transportation and billing issues while ensuring compliance with company policies and rate agreements.

Qualifications

• Three (3) years of relevant operational warehouse experience
• Three (3) years or more of international freight forwarding and warehouse operations experience preferred
• Strong customer service, organizational & communication skills
• Strong knowledge of MS Office (Outlook, Word, PowerPoint), specifically with Excel

Responsibilities

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers
• Support inbound and outbound office functions including distribution, cross-dock, CFS, and FTZ
• Assist with onboarding new clients on the warehouse management system and set up initial processes for customer service activities and invoicing
• Maintain accuracy and integrity of CFS, FTZ and other documents throughout their life cycle
• Ensure invoices are accurate and timely in accordance with the latest rate agreement
• Assist in auditing cost sheets to ensure AS400 entries are accurate and that all backup supporting documents are filed correctly
• Coordinate warehouse and gateway activities efficiently
• Help resolve transportation and invoicing issues with customers
• Communicate with clients to provide necessary information, reports, and status updates
• Resolve customer issues within warehouse SOP and company policy
• Provide cross-support and coverage as needed
• Involved directly in billing activities
• Review and submit for approval of vendor payables

Skills

Customer service

Organizational skills

Written/oral communication

MS Office

Excel

Education

HS Diploma/GED

Tools

MS Office

Excel

Job description

The position will actively provide international forwarding and supply chain office support to meet warehouse operational needs. Provide world class customer service and solutions in order to ensure complete customers’ satisfaction.

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers


• Support all inbound and outbound office functions to include distribution, cross-dock, CFS, and FTZ.


• Assist with the implementation of new clients on current warehouse management system and set up initial processes for customer service activities and client invoicing


• Manage the accuracy and integrity of CFS, FTZ and other business documents throughout the document’s life cycle, which includes filing, retrieving and archiving


• Ensure invoice are accuracy and timely in accordance with the customer's most recent rate agreement.


• Assist in auditing cost sheets to ensure AS400 entries are accurate and that all back up supporting documents for invoicing are filled correctly


• Ability to coordinate and carry out warehouse and gateway activities efficiently.


• Help support and resolve transportation and invoicing issues with customers


• Communicate effectively with clients to ensure necessary information, reports, and status updates are provided


• Resolve customer issues within the warehouse SOP, customer rate agreement and company policy guidelines


• Provide cross-support and coverage when required


• Involved directly in billing activities


• Responsible for review and submission for approval of vendor payables . Performs other duties as assigned.


• HS Diploma/GED required.


• Three (3) years of relevant operational warehouse experience


• Three (3) years or more of international freight forwarding and warehouse operations experience preferred


• Strong customer service, organizational & communication (written/oral) skills.


• Strong knowledge of MS Office skills (Microsoft Outlook, Word, PowerPoint), specifically with Excel.

Preferred Qualifications

Pay Transparency

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay

$20.22 - 28.32

Additional Details

Shift: Friday - Tuesday 8:00am - 4:30pm. Must live within 50 miles of location posted.

For details on our comprehensive benefits.

California Fair Chance

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights


• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.