Import/Export Coordinator

ITW; Troy (AL); On-site; USD 32,000 - 37,000; Full time

Job summary

ITW is seeking an Import/Export Coordinator in Troy, OH to support the Transportation Department, ensure accurate documentation, and assist with import operations and freight payments. The role requires strong organization, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities include audit of import shipments, coordination with brokers and 3PLs, and data entry for freight and audit records.

Qualifications

• High school diploma required; logistics or related coursework preferred.
• 2+ years in transportation, shipping, or logistics.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Working knowledge of U.S. Customs regulations and HTS.
• Understanding of international and domestic shipping documentation.

Responsibilities

• Respond to requests from U.S. import brokers regarding shipments.
• Audit import documentation for U.S. Customs compliance and accuracy.
• Document and follow up on discrepancies and corrective actions.
• Maintain filing systems for domestic and international shipments.
• Communicate with 3PL providers via phone, email, and portals.
• Track inbound material flow and report findings.
• Review freight bills, invoices, and POs for accuracy.
• Data entry for freight bills and audit logs.
• Process freight quote requests and respond to internal/external customers.
• Support other transportation department functions as needed.
• Cross-train across transportation functions.

Skills

Communication skills

Detail oriented

Multitasking

Professional communication

Education

High school diploma

Associates Degree

Tools

Microsoft Office

Job description

Job Description:

The Import/Export Coordinator supports the Transportation Department by ensuring all transportation-related activities are completed, audited, and recorded accurately. This position is located in Troy, Ohio. This role also assists with import operations and import freight payments. The position requires frequent interaction with internal teams, external partners, and customers, demanding professionalism, courtesy, and strong communication skills.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment while maintaining accuracy and meeting deadlines.

Responsibilities

• Respond to information requests from U.S. import customs brokers regarding import shipments
• Audit import shipment documentation for U.S. Customs compliance and accuracy
• Document, communicate, and follow up on discrepancies and corrective actions
• Maintain filing systems and records for domestic and international shipments
• Communicate with third-party logistics providers via phone, email, and web portals
• Track, trace, and report on inbound material flow
• Review freight bills, invoices, and purchase orders for accuracy
• Perform data entry for freight bills, customs audit logs, and related records
• Process freight quote requests from internal and external customers and communicate responses
• Support additional transportation department functions as needed
• Participate in cross-training across transportation functions
• Collaborate effectively with coworkers, vendors, and customers

Minimum Qualifications

• High school diploma (additional coursework or certifications in logistics or supply chain preferred)
• 2+ years of experience in transportation, shipping, or logistics
• Strong verbal and written communication skills
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Working knowledge of U.S. Customs regulations and the Harmonized Tariff System (HTS)
• Understanding of international and domestic shipping documentation and processes
• Ability to manage tasks independently and contribute to cross-functional teams

Preferred Qualifications

• Associates Degree
• Experience with import documentation and compliance processes
• Knowledge of HTS classification and import regulations
• Familiarity with freight auditing and logistics systems

Compensation Information:

The pay rate for a successful candidate will depend on applicant qualifications and prior experience.

Range $ 23.00 - $27.00

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.