Import Customer Service Specialist

STG Express; Compton (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Bonus Eligible

Benefits program

Job summary

STG Express is seeking an Import Customer Service Specialist in Compton, CA to manage daily order processing, data entry, and customer inquiries. You will coordinate with customers, vendors, and warehouse staff to ensure timely shipments and accurate documentation.

You will work in a fast-paced environment, handling reworks and tracking shipments using a transportation management system while following company policies and procedures.

Qualifications

• 3 years of customer service experience preferred.
• Must be able to communicate effectively with customers, vendors, and employees.
• Ability to multitask, problem solve and prioritize work.
• Ability to work independently or as part of a team.
• Strong data entry skills and attention to detail are required.
• Intermediate knowledge of Microsoft Office applications (Outlook, Excel, and Teams).

Responsibilities

• Handle day-to-day order processing for assigned accounts, including handling reworks as requested by the customer.
• Processes and monitors shipping and receiving transactions and documentation, including receipts, bills of lading, orders, and confirming freight shipments for specific customers to ensure timeliness and accuracy.
• Handles tight deadlines and changing priorities.
• Responds to general customer service inquiries related to tracking & tracing.
• Interface with customers to relay operational requirements to our warehouse staff.
• Create shipment orders utilizing our Transportation Management Software.
• Adheres to company policies, procedures, and work rules.

Skills

Customer service

Communication

Multitasking

Teamwork

Data entry

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Transportation Management Software

Job description

What We Do

STG Logistics ("STG") is a premier provider of managed and extended port-to-door outsourcing services. STG delivers holistic solutions to our customer's supply chain by integrating our best people, premium technology, a nationwide drayage network, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.

What We Do

STG Logistics ("STG") is a premier provider of managed and extended port-to-door outsourcing services. STG delivers holistic solutions to our customer's supply chain by integrating our best people, premium technology, a nationwide drayage network, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.

Who We Are

Our People Are The Difference. At STG, we're people-first and invested in our team members, ensuring they are the most highly trained, tech-savvy, and customer-centric individuals.

Summary

The Import Customer Service Specialist processes orders, makes changes to orders and escalates customer concerns as needed. This position provides product and service information and resolves queries. The Customer Service Specialist will ensure the accuracy of data entry and ensure all orders are shipped to meet customer requirements.

What You'll Do

• Handle day-to-day order processing for assigned accounts, including handling reworks as requested by the customer
• Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, and confirming freight shipments for specific customers to ensure timeliness and accuracy
• Handles tight deadlines and changing priorities
• Answer phone calls and respond to the shipping office window
• Processes credit memos, as necessary
• Interface with customers to relay operational requirements to our warehouse staff
• Responds to general customer service inquiries related to tracking & tracing
• Serves as liaison between chain order and warehouse
• Create shipment orders utilizing our Transportation Management Software
• Adheres to company policies, procedures, and work rules
• Performs other duties as assigned

STG Logistics reserves the right to change duties, responsibilities, and activities at any time with or without notice.

What You'll Bring

• 3 years of customer service experience preferred
• Must be able to communicate effectively with customers, vendors, and employees
• Ability to multitask, problem solve and prioritize work
• Ability to work independently or as part of a team
• Strong data entry skills and attention to detail are required
• Intermediate knowledge of Microsoft Office applications (Outlook, Excel, and Teams)

Compensation & Benefits Information

• Compensation Range: $18.37 - $26.20
• Bonus Eligible
• A list of STG benefits can be found here: Welcome - STG Benefits Program 2026

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, geography, and other job-related reasons.

WORK ENVIRONMENT

The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

STG is an equal-opportunity employer. STG considers all qualified applicants and employees for hiring, placement, and advancement without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team.