Import Coordinator

Talentify; Cordova (TN); On-site; USD 26,000 - 37,000; Full time

Job summary

Aston Carter is seeking an Import Coordinator in Cordova, TN to support import logistics by reviewing documentation, coordinating deliveries, and ensuring accurate data entry across systems. You will work closely with internal teams, transportation providers, and warehouses to track freight and reconcile counts and charges.

The role emphasizes accuracy, proactive communication, and solution-oriented problem solving in a fast-paced environment.

Qualifications

• Experience in import logistics processes.
• Ability to reconcile counts and charges.
• Proficiency with data entry and accuracy in systems.

Responsibilities

• Review import documentation to identify required information.
• Enter shipment, delivery, and billing data accurately into internal systems.
• Manage delivery orders and instructions to ensure timely deliveries.
• Obtain PODs and verify delivery against requirements.
• Communicate with customers, carriers, and internal teams via email/phone.
• Follow up on shipment matters to resolve issues and maintain service levels.

Skills

Freight forwarders experience

Logistics operations

Cargowise knowledge

Quotes from carriers

Billing dispute resolution

Organizational skills

Independent problem solving

Tools

Cargowise

Job description

About this job

The Import Coordinator supports the import logistics process by reviewing documentation, coordinating deliveries, and ensuring accurate data entry across systems. This role works closely with internal teams, transportation providers, and warehouses to track freight, reconcile counts and charges, and maintain up-to-date shipment information. The Import Coordinator contributes directly to operational efficiency, customer satisfaction, and departmental profitability.

Responsibilities

• Review import documentation and identify all pertinent information required for processing shipments.
• Perform piece count reconciliation to ensure shipment accuracy and resolve discrepancies promptly.
• Enter shipment, delivery, and billing information accurately into internal systems.
• Look up and update arrival notice information to keep all stakeholders informed.
• Trace freight as needed to monitor shipment status and proactively address delays or issues.
• Assist with updating and maintaining Cargowise system filters to ensure data accuracy and usability.
• Create Delivery Orders and Delivery Instructions as needed to support timely and accurate deliveries.
• Obtain quotes from truckers, warehouses, and related service providers to support shipment planning and cost control.
• Maximize profit margins for the department by selecting cost-effective service options while meeting service requirements.
• Identify and coordinate the necessary equipment for deliveries to ensure safe and efficient handling of freight.
• Obtain Proof of Delivery (POD) and verify that deliveries meet customer and internal requirements.
• Obtain delivery charges, reconcile any disputed charges, and work with vendors or internal stakeholders to resolve discrepancies.
• Assist Import Customer Service Representatives with daily functions and tasks as needed.
• Perform periodic clean-up and maintenance of Cargowise system filters to improve system performance and data quality.
• Communicate with customers, carriers, and internal teams via email and phone, choosing the most effective communication method based on the situation.
• Follow up and follow through on shipment matters to ensure issues are resolved and commitments are met.
• Shift between tasks as priorities change while maintaining a positive and professional approach.
• Identify problems in the import process and suggest possible solutions to improve efficiency and service quality.
• Experience with import logistics processes, including documentation review and shipment coordination.
• Proficiency in data entry with strong attention to detail and accuracy.
• Customer service experience, with the ability to communicate clearly and professionally via email and phone.
• Familiarity with documentation processes related to imports, including bills of lading and related freight documents.
• Administrative support experience in a logistics, freight forwarding, or transportation environment.
• Proficiency with Microsoft Office and Microsoft systems, including Outlook, for email and documentation management.
• Ability to perform order entry, invoicing, and dispatch-related tasks in a logistics setting.
• Strong verbal and written communication skills.
• Professional appearance and demeanor in an office environment.
• Ability to follow instructions, adhere to procedures, and complete tasks with minimal supervision.
• Capability to follow up and follow through on shipment matters until resolution.
• Ability to shift tasks and priorities without frustration while maintaining productivity.
• Critical thinking skills with the ability to identify problems and consider possible solutions.
• Team-oriented mindset with a willingness to collaborate and support colleagues.
• Self-starter and "go-getter" attitude, demonstrating initiative and ownership of tasks.
• Receptiveness to determining when to transition from email communication to a phone call for more effective resolution.
• Promotable mindset, demonstrating reliability, professionalism, and a desire to grow within the organization.

Additional Skills & Qualifications

• Experience working with freight forwarders or in a freight-focused environment.
• Knowledge of logistics operations, including dispatch, freight tracing, and coordination with carriers and warehouses.
• Familiarity with Cargowise or similar logistics and freight management systems.
• Ability to obtain and compare quotes from truckers, warehouses, and related service providers.
• Experience reconciling delivery charges and resolving billing disputes with vendors or partners.
• Strong organizational skills with the ability to manage multiple shipments and tasks simultaneously.
• Positive attitude and willingness to assist where needed, including taking on additional responsibilities without being asked.
• Comfort working in a fast-paced environment that requires flexibility, responsiveness, and proactive problem solving.

Job Type & Location

This is a Contract to Hire position based out of Cordova, TN.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 3, 2026.

Workplace Type

This is a fully onsite position in Cordova,TN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Each posting applies separately and lists its own pay.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.