Implementation Training Specialist

SERV Behavioral Health System, Inc.; Hamilton Township (NJ); On-site; USD 70,000 - 86,000; Full time

Job summary

SERV Behavioral Health System, Inc. seeks an Implementation Training Specialist to lead training and organizational readiness for the iCareManager EHR rollout. You will shape the training strategy, translate workflows into practical materials, and guide go-live readiness across sites.

You will develop guides, job aids, and quick references; deliver instructor-led and virtual sessions; coordinate super-users; track progress and address post-implementation questions to stabilize usage.

Qualifications

• Bachelor’s degree required in a related field or equivalent
• 3–5 years’ experience in developing and delivering role-based training, e-learning, or LMS content in health or tech
• Experience creating training materials for EHR systems or similar scale software
• Experience with change management and organizational readiness activities
• Valid driver’s license and clean driving history

Responsibilities

• Develops the implementation plan and training strategy for organization-wide EHR deployment
• Collaborates with the implementation team and SMEs to understand system functionality and workflows
• Participates in testing, identifies gaps, and escalates issues to stakeholders
• Creates training materials: user guides, guides, job aids, presentations, FAQs
• Delivers instructor-led, virtual, and hands-on training sessions
• Monitors training completion and updates leadership on progress
• Supports go-live by coordinating resources and addressing user questions
• Performs other duties to meet department or organizational objectives

Skills

Translate complex tech

Technical aptitude

Communication & PM

Multitasking in fast-paced env

MS Office & Teams

Travel to worksites

Education

Bachelor’s Degree in Instructional Design/IT/PM/Training and Development/related

Tools

Microsoft Office

Teams

SharePoint

PowerPoint

Word

iCareManager

Job description

SERV Behavioral Health System, Inc. is seeking a dynamic Implementation Training Specialist to lead the training and organizational readiness for our implementation of the iCareManager (iCM) Eletronic Health Record. The project-focused role will develop the training strategy, translate workflows into practical learning materials, track readiness, coordinate super-users and support staff through go-live and early stabilization.

RESPONSIBILITIES:

• Develops the implementation plan and training strategy for organization-wide Electronic Health Record system implementation; identifies training needs by role, workflow, department and implementation phase, and coordinates training schedules;
• Collaborates with the iCareManager implementation team, stakeholders and subject matter experts to understand system functionality and approved workflows;
• Participates in testing and configuration reviews, identifies gaps and training needs, escalates issues to project stakeholders;
• Develops organization-specific, plain-language training materials including user guides, quick-reference guides, job aids, presentations and FAQs;
• Provides instructor-led, virtual, and hands-on training sessions for staff, supervisors, super-users and assigned groups as appropriate;
• Uses practical examples, exercises and demonstrations to ensure learner understanding and readiness;
• Monitors completion of training assignments and provides updates to leadership as needed;
• Supports go-live implementation by coordinating training resources, monitoring common obstacles and frequent questions, updating materials and addressing urgent training needs;
• Performs other duties as assigned or as necessary to support departmental or organizational objectives.

QUALIFICATIONS & SKILLS:

• Ability to translate technical information into clear, practical instructions for a broad and diverse audience with varying skill levels
• Technical aptitude to learn new systems quickly and understand effects of configuration on workflows
• Excellent communication skills, project management skills and presentation skills
• Ability to thrive in a fast-paced environment with multiple competing deadlines
• Proficiency with Microsoft Office, Teams, SharePoint, PowerPoint, Word and associated collaboration tools; Familiarity with iCareManager is a plus
• Reliable transportation and ability to travel between worksites

REQUIRED LICENSES & EXPERIENCE:

• Bachelor’s Degree from an accredited college or university in Instructional Design, Information Technology, Project Management, Training and Development, Education or related field, or equivalent combination of education and experience
  3-5 years’ experience developing and delivering role-based training, e-learning, learning management system content and train-the-trainer content in a healthcare, behavioral health, human services or technology environment
• Experience creating training materials for EHR systems or equivalent scale software applications and workflows
• Experience with change management and organizational readiness activities
• Valid driver’s license in the state of residence plus three‑year driving history and a driving record in good standing

SALARY:

• $78,000.00 per year.

EEO STATEMENT:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status, or any other characteristic protected by law.