Implementation Technical Engineer

SOLVENTUM; Elm (PA); A distancia; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental & Vision

HSA & FSA

Disability Benefits

Life Insurance

Voluntary Benefits

Paid Absences

Descripción de la vacante

Solventum is seeking an Implementation Technical Engineer in the United States to manage deployments of Fluency and CDI product lines and coordinate across multi-functional teams. You will drive projects from kickoff to customer deployment, ensuring successful installations and smooth handoffs.

The role requires collaboration with customers, understanding complex requirements, and presenting solutions to executives and frontline users.

Formación

• Bachelor’s degree or higher in IT or software development from an accredited university.
• Minimum five years of technical support or technical implementation experience.
• Five years of experience with design, configuration and implementation of server-based client deployment models.
• Two years of experience with implementation and troubleshooting of virtual desktop technologies.
• Experience with VMware ESX and Citrix technologies.
• Strong understanding of Windows desktop and server version deployments.
• Strong understanding of Mac desktop deployments.
• Strong understanding of bulk deployment tools such as SCCM or Intune.
• Familiarity with Epic, Meditech, and Cerner EMR systems.

Responsabilidades

• Provide technical support for all Solventum products for Revenue Cycle Management and Clinical Productivity Solutions.
• Collaborating with customers to understand their needs and ensure successful deployment designs and implementation and deployment changes.
• Contribute to and support the business unit to achieve goals and objectives of the HIS Division’s Business plan.
• Participate with a diverse team of professionals in providing in depth cohesive technical service that ensure a stable product installation environment.
• Participate in cross functional and user acceptance testing.
• Participate in cross team collaboration projects to ensure best practices.
• Understanding customer needs and ensuring client success through impactful presentations/guides/onsite meetings.
• Experience communicating at C Suite level down to front line customers.
• Ability to manage and resolve conflict with a problem‑solving mindset and a customer-oriented approach.
• System operations, including but not limited to monitoring, reporting, and troubleshooting.
• Capable of maintaining effective and professional customer relationships both internal and external to Solventum in a fast‑paced environment.
• Analytical aptitude and ability to interpret data for customer reporting and customer presentations.
• The Fluency Technical Engineer attends kick‑off meetings for new projects, stays involved with the Implementation process to ensure the success of the client and business and completes a support hand off once customer is fully deployed and stable.

Conocimientos

Project management

Customer communication

Cross-functional collaboration

Problem solving

Detail oriented

Educación

Bachelor’s Degree in Software Development

Bachelor’s Degree or higher in IT/Software development

Herramientas

VMware ESX

Citrix

Windows deployment

Mac deployment

SCCM

Intune

Epic

Meditech

Cerner

Descripción del empleo

Job Description

3M Health Care is now Solventum.

All roles listed are with Solventum, and we're committed to protecting your personal information, learn more in our Privacy Policy.

As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

Link: Solventum, we improve lives by helping healthcare professionals do their best work.

Implementation Technical Engineer

As an Implementation Technical Engineer, you will have the opportunity to make a significant impact on our organization and clients. Here, you will make an impact by managing critical projects and initiatives to ensure the success of Fluency and CDI product lines. Manage customer, project team and leadership relationships across multi‑functional teams at Solventum to drive project completion and achieve desired outcomes.

Responsibilities

• Provide technical support for all Solventum products for Revenue Cycle Management and Clinical Productivity Solutions
• Collaborating with customers to understand their needs and ensure successful deployment designs and implementation and deployment changes
• Contribute to and support the business unit to achieve goals and objectives of the HIS Division’s Business plan
• Participate with a diverse team of professionals in providing in depth cohesive technical service that ensure a stable product installation environment.
• Participate in cross functional and user acceptance testing
• Participate in cross team collaboration projects to ensure best practices.
• Understanding customer needs and ensuring client success through impactful presentations/guides/onsite meetings.
• Experience communicating at C Suite level down to front line customers.
• Ability to manage and resolve conflict with a problem‑solving mindset and a customer-oriented approach
• System operations, including but not limited to monitoring, reporting, and troubleshooting
• Capable of maintaining effective and professional customer relationships both internal and external to Solventum in a fast‑paced environment
• Analytical aptitude and ability to interpret data for customer reporting and customer presentations.
• The Fluency Technical Engineer attends kick‑off meetings for new projects, stays involved with the Implementation process to ensure the success of the client and business and completes a support hand off once customer is fully deployed and stable.

Qualifications

• Bachelor’s Degree or higher (completed and verified prior to start) from an accredited university AND at least five (5) years of technical support or technical implementation experience.
• High School Diploma/GED AND a minimum of ten (10) years of experience in Information Technology Support in lieu of the bachelor’s degree education.
• Five (5) years of experience with design, configuration and implementation of server based client deployment models.
• Two (2) year of experience with implementation and troubleshooting of virtual desktop technologies.
• Bachelor’s degree in Software Development.
• Experience with VMware ESX and Citrix technologies.
• Strong understanding of Windows desktop and server version deployments.
• Strong understanding of Mac desktop deployments.
• Strong understanding of bulk deployment tool such as SCCM or Intune.
• Familiarity with electronic medical records such as Epic, Meditech, and Cerner.

Benefits

• Medical
• Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences and Retirement Benefits
• Solventum offers many programs to help you live your best life - both physically and financially.

Travel & Remote

• Remote
• Travel: May include up to 30% domestic/international
• Relocation Assistance: Not authorized
• H1B status)

Equal Opportunity Statement

Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Additional Notes

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Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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