Implementation Technical Engineer

SOLVENTUM; Austin (TX); À distance; USD 95 000 - 150 000; Plein temps

Résumé du poste

Solventum is seeking an Implementation Technical Engineer to manage critical projects and drive successful deployments of Fluency and CDI product lines. You will collaborate with customer teams and internal leadership to ensure outcomes align with HIS division goals.

This role requires strong technical support and implementation experience, plus ability to engage C-suite and frontline users. Remote work with domestic/international travel up to 30% may be required.

Qualifications

• Bachelor’s degree and 5+ years of technical support or implementation experience.
• Alternative: High School Diploma with 10+ years IT support experience.
• Experience with server deployment models and client deployments.

Responsabilités

• Provide technical support for Solventum products across HIS domains.
• Lead deployment designs and implementation with customers.
• Manage projects and multi-functional stakeholder relationships.
• Support cross-functional testing and ensure stable installations.
• Communicate with leadership and frontline staff for client success.
• Monitor, report, and troubleshoot system operations as needed.
• Maintain strong professional customer relationships in a fast-paced environment.
• Analyze data for customer reporting and presentations.

Connaissances

Technical support

Technical implementation

Customer relationships

Cross-functional collaboration

Presentations to leadership

Formation

Bachelor's degree or higher

High School Diploma/GED with 10+ years IT support

Outils

VMware ESX

Citrix

SCCM

Intune

Epic/Meditech/Cerner EMR

Description du poste

By applying to this position, you acknowledge that Solventum recently publicly announced its intention to divest its Health Information Systems Business. No decision has been made regarding the ultimate structure or timing of any potential transaction, and there can be no assurance that a separation will occur. Any transaction would be subject to customary approvals, including approval by Solventum's Board of Directors, regulatory requirements and other customary conditions. This position supports the Health Information Systems Business. If a future transaction involving that business were to occur, the impact on this role would be determined as part of that process and would remain subject to applicable legal requirements, approvals and business decisions.

Solventum, we improve lives by helping healthcare professionals do their best work. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy.

Job Description:

3M Health Care is now Solventum.

As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

As an Implementation Technical Engineer, you will have the opportunity to make a significant impact on our organization and clients. Here, you will make an impact by managing critical projects and initiatives to ensure the success of Fluency and CDI product lines. Manage customer, project team and leadership relationships across multi-functional teams at Solventum to drive project completion and achieve desired outcomes.

• Provide technical support for all Solventum products for Revenue Cycle Management and Clinical Productivity Solutions
• Collaborating with customers to understand their needs and ensure successful deployment designs and implementation and deployment changes
• Contribute to and support the business unit to achieve goals and objectives of the HIS Division’s Business plan
• Participate with a diverse team of professionals in providing in depth cohesive technical service that ensure a stable product installation environment
• Participate in cross functional and user acceptance testing
• Participate in cross team collaboration projects to ensure best practices
• Understanding customer needs and ensuring client success through impactful presentations/guides/onsite meetings
• Experience communicating at C Suite level down to front line customers
• Ability to manage and resolve conflict with a problem-solving mindset and a customer-oriented approach
• System operations, including but not limited to monitoring, reporting, and troubleshooting
• Capable of maintaining effective and professional customer relationships both internal and external to Solventum in a fast-paced environment
• Analytical aptitude and ability to interpret data for customer reporting and customer presentations

Bachelor’s Degree or higher (completed and verified prior to start) from an accredited university AND at least five (5) years of technical support or technical implementation experience.

High School Diploma/GED AND a minimum of ten (10) years of experience in Information Technology Support in lieu of the bachelor’s degree education.

Additional qualifications that could help you succeed even further in this role include:

• Five (5) years of experience with design, configuration and implementation of server based client deployment models
• Two (2) year of experience with implementation and troubleshooting of virtual desktop technologiesBachelor’s degree in Software Development
• Experience with VMware ESX and Citrix technologies
• Strong understanding of Windows desktop and server version deployments
• Strong understanding of Mac desktop deployments
• Strong understanding of bulk deployment tool such as SCCM or Intune
• Familiarity with electronic medical records such as Epic, Meditech, and Cerner

Choose

• Remote
• Travel: May include up to 30% domestic/international
• Relocation Assistance: Not authorized
• H1B status

Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.