Implementation - Team Lead, Implementation Services

ECI; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

ECI is seeking a Team Lead, Implementation Services to guide complex client implementations from planning through execution in a hybrid work model. You will collaborate with PMO, engineering, vendors, and clients to ensure deployments align with scope, timelines, and quality standards.

The role covers cloud and on‑premises infrastructure, endpoint management, identity, collaboration, remote access, and migration initiatives. Excellent presentation and leadership are essential for success.

Qualifications

• Lead, motivate, and mentor implementation engineers while promoting accountability and collaboration.
• Bachelor’s or higher in Computer Science or related field.
• 10+ years in project/implementation engineering or similar, incl. 5+ years leading technical teams.
• Advanced knowledge of Windows Server, PowerShell, Azure AD, Exchange Online, SharePoint Online, OneDrive, and M365 administration.
• Experience with remote access and VDI, including Azure Virtual Desktop and secure access technologies.

Responsibilities

• Collaborate with PMO, account teams, vendors, and stakeholders to align project execution and meet objectives.
• Deploy and integrate ECI cloud and on-premises infrastructure solutions with Microsoft Cloud ecosystem.
• Drive projects to closure with minimal supervision and provide timely status updates and risk visibility.
• Document processes, standards, and repeatable deployment patterns for continuous improvement.
• Provide Tier 3 escalation support to implementation engineers and coordinate with internal teams and clients.

Skills

Leadership

Project management

Technical mentoring

Client communication

Documentation

Education

College diploma or University degree in Computer Science or equivalent field/related experience

Tools

Windows Server

PowerShell

Azure AD

Exchange Online

SharePoint Online

OneDrive

Microsoft 365

Azure Virtual Desktop

Intune MDM/MAM

Job description

About ECI

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

Team Lead, Implementation Services

The Team Lead, Implementation Services is responsible for leading complex client implementation work from planning through execution, ensuring projects are delivered on time, within allocated hours, and in alignment with client expectations. This role evaluates client technology needs, validates project scope and solution design, drives deployment readiness, and provides technical leadership across cloud, on-premises infrastructure, endpoint management, identity, collaboration, remote access, and migration initiatives. The Team Lead partners with PMO, engineering, vendors, and internal leadership to manage risks, resolve escalations, standardize implementation practices, and produce clear internal and client-facing documentation. In this hybrid role, you will interface with high-profile financial industry clients daily and must demonstrate strong presentation, communication, and professional judgment. The Team Lead provides technical guidance, serves as an escalation point for implementation engineers, coordinates work across multiple priorities in a fast-paced environment, and helps document, standardize, and improve repeatable deployment practices across modern technologies.

Responsibilities

• Collaborate with implementation engineers, PMO, account teams, vendors, and internal stakeholders to align project execution, remove delivery blockers, and meet agreed project objectives.
• Deploy ECI’s Public and Private Cloud base solutions, on-premises infrastructure services, and integrate with Microsoft Cloud Ecosystem solutions
• Independently drive assigned project objectives to closure with minimal supervision, while providing timely status updates, escalation visibility, and delivery risks to PMO, leadership, and client stakeholders as appropriate.
• Collaborate with various groups in the organization to implement innovative technologies, upgrade, migrate, and retire outdated Infrastructure and solutions
• Document implementation processes, procedures, lessons learned, standards, and repeatable deployment patterns to support continuous improvement, automation opportunities, knowledge transfer, and consistent service delivery.
• Provide Tier 3 escalation support for implementation engineers by diagnosing and resolving onboarding, project, and production-environment issues, coordinating with internal resources, vendors, and client stakeholders when required.
• Engage in self-directed continuous improvement and learning of ECI and Industry products including Azure/O365/AWS certifications throughout the year.
• Other duties as assigned.

Qualifications

• Demonstrated ability to lead, motivate, mentor, and support implementation engineers while promoting accountability, collaboration, technical excellence, and continuous improvement.
• College diploma or University degree in the field of Computer Science or equivalent field/related experience
• 10 or more years of experience in project engineering, implementation engineering, infrastructure delivery, or a similar technical role, including at least 5 years leading technical teams or workstreams focused on cloud-based, endpoint, identity, collaboration, and on-premises infrastructure solutions.
• Advanced knowledge of and experience deploying and managing Microsoft Windows Server, PowerShell, Microsoft Entra ID/Azure Active Directory, directory synchronization, Exchange Online, Exchange Hybrid and on-premises Exchange, SharePoint Online, OneDrive, Microsoft 365 administration, and related identity and collaboration services.
• Experience deploying and managing remote access and virtual desktop solutions, including Azure Virtual Desktop and related secure access technologies.
• Experience with endpoint management and mobile device management technologies, with a focus on Microsoft Intune MDM/MAM, device enrollment, policy deployment, compliance, and lifecycle management.
• Experienced with building, retiring, and migrating Domain Controllers, DFS/R, DHCP, DNS, GPO’s
• Exceptional written, oral communication, and documentation skills
• Exceptional people skills, with a focus on rapport-building, listening, and questioning
• Highly self-motivated and directed, with exacting attention to detail
• Outstanding customer services skills and ability to demonstrate client sensitivity

Working Conditions

• Ability to work in an independent environment with moderate supervision.
• Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)
• Ability to travel for business and work beyond normal business hours when necessary
• Ability to be flexible and successfully respond to multiple work pressures
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever,