Implementation Team Lead (Comprehensive Services Payroll)

ADP, Inc.; Alpharetta (GA); Hybrid; USD 69,000 - 129,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Short-and Long-Term Disability

Charitable Contribution Match

Holidays

Personal Days & Vacation

Paid Volunteer Time Off

Job summary

ADP, Inc. is seeking an Implementation Team Lead within our Comprehensive Services - Payroll segment. You will mentor new and existing associates to promote quicker, more accurate implementations, readiness and execution in all processes.

In a metric-driven environment, you will handle escalations, train teams, and collaborate with Implementation Executives and ITLs to roll out product enhancements while delivering outstanding client service.

Qualifications

• Minimum of three years of relevant experience.
• Military experience with teamwork and adaptability is helpful.
• Experience with Workforce Now and payroll knowledge highly preferred.
• Certifications: Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).
• Superior client service and communication skills.

Responsibilities

• Lead and develop associates, including onboarding and training.
• Manage and resolve client escalations with first-level technical support.
• Provide feedback to executives on team progression and process opportunities.
• Collaborate with other team leads to maintain standardization.

Skills

Leadership

Mentoring

Communication skills

Adaptability

Project management

Job description

ADP is hiring an Implementation Team Lead within our Comprehensive Services - Payroll segment.

Thanks for clicking! Let us tell you a little more...

• Do you get a crazy amount of joy from helping others uncover creative solutions to complex problems?
• Are you excited by the prospect of overcoming challenges, thinking dynamically, and taking risks to help your team and your clients accomplish greatness?
• Are you a trusted advisor who delivers on promises -- every time?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will provide mentoring and support to new and existing associates to promote quicker, more accurate implementations, readiness and execution in all processes and procedures. Provide technical support to Implementation Executives by assisting with escalations, and other day-to-day tasks, as deemed appropriate. Develop and train associates and share performance feedback with Implementation Executives.

To thrive in this role, you must be comfortable working in a metric-driven environment as part of a structured day. You have a way with clients and the people you support, building rapport, establishing trust, and shining with professionalism. Over the phone and in writing, your communication and teaching styles are clear and easy for associates and clients to understand and act on.
Adaptability, empathy, self-motivation, and organizational skills are must-haves in this job. You will need to balance your workload while resolving any escalations from the teams you support, focus on what's important, and stay up to date on ADP and external policy changes. In return, you can expect job satisfaction by supporting a team that saves the day for our clients. All while advancing your career at a stable, highly-respected company that prides itself on its welcoming, inclusive workplace where you are valued and supported.

Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun!

Does this sound like you?

• Leadership Magnet. Someone your leader can trust, and your peers will follow. Someone who can help set the team's direction and lead them to the successful execution of the vision.
• People First. You're a relationship builder who wants to help others, grow friendships, and support people.
• Collaborative Spirit. You achieve more with others and value an inclusive culture where you can be you.

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Leadership and Associate Development: Assists in development of associates, including but not limited to interviewing, new hire orientation, training, mentoring, coaching, ongoing support, and performance management. Provides recommendations for associate talent development including assistance in establishing and overseeing individual development plans (IDPs). Helps facilitate and demonstrate product rollouts or system enhancements, creates specific booster training based on Team needs, and promotes ongoing product and process usage for accuracy and validation.
• Troubleshooting and Quality: Assists in managing and supporting client escalations until a positive resolution is reached. Provides first level support for technical and system issues for associates. Conducts and reviews audits to ensure quality and accuracy of work performed. Reviews required associate checklists for successful transition to service. Meets regularly and collaborates with other Team Leads to ensure consistency and standardization across the Implementation organization. Partners with ITLs for continuous awareness on upcoming solutions/releases impacting the Team. Participates in and supports product pilots in partnership with other functional areas.
• Feedback: Provides Implementation Executives with feedback on associate progression, account accuracy, and Team cohesion. Provides Implementation Technical Leads with feedback on process opportunities and changes.

EXPERIENCE YOU'LL NEED: Required Qualifications

• Minimum of three years of relevant experience

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

BONUS POINTS FOR THESE: Preferred Qualifications

• Workforce Now knowledge/experience highly preferred for this role
• Payroll experience/expertise highly preferred for this role
• Desire to grow into a people-leading role highly preferred for this role
• Human Resources Outsourcing Comprehensive Services experience/expertise highly preferred for this role
• Certifications: Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
• Advanced Internet and MS Office Skills (Word/Excel)
• Superior client service skills (both verbal and written) and strong, active listening and communication skills
• Ability to collaborate and work effectively within cross-functional teams
• Ability to maintain cooperative working relationships with all levels of management
• Capacity to assess team members' performance and provide motivational support
• Proficiency and in-depth knowledge of pertinent ADP HR, Payroll and Benefits policies and procedures
• Ability to work independently and as part of a team, focused on achieving results

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Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $69,300.00 - USD $129,200.00 / Year*
Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.