Implementation Specialist, TouchTour

Engrain; United States; On-site; USD 56,000 - 66,000; Full time

Benefits offered by this job

Health, dental & vision

Parental leave

PTO & holidays

Dog-friendly office

401k match

Grow475 program

On-site fitness center

Coffee bar

Job summary

Engrain seeks an Implementation Specialist to bridge client vision and technical execution, managing plan, scope, and delivery for TouchTour projects. You will coordinate schedules, resources, and communications, ensuring milestones are met and outcomes exceed expectations.

You will work with AI-enabled workflows, QA processes, and cross-functional teams to drive product evolution, gather client feedback, and deliver polished project results in a fast-moving, collaborative environment.

Qualifications

• Experience: 1-3 years in project management.
• Experience: at least 1 year using AI tools daily for work responsibilities.
• Education: Bachelor's degree or equivalent experience.
• Technical Proficiency: Highly proficient with CRM, CMS, and PM systems.
• AI Literacy: Experience using AI productivity tools (ChatGPT, Claude, Gemini).
• Problem Solving: Adept at solving problems under pressure.
• Tech Savvy: Able to understand new tech platforms and UX/UI implications.
• Client Focus: Drive for high client satisfaction and prioritizing requests by severity.

Responsibilities

• Project Orchestration: Create and maintain project schedules and timelines.
• Resource Coordination: Direct and coordinate activities across departments.
• AI-Enhanced Workflows: Use AI tools to draft communications and summarize meetings.
• Quality Assurance: Proofread content and test technology before launch.
• Intelligent Troubleshooting: Solve daily client challenges with scalable solutions.
• Stakeholder Influence: Clear roadblocks with internal and client decision-makers.
• Strategic Reporting: Maintain dashboards and status reports for transparency.
• Product Evolution: Work with developers to create new features from client feedback.

Skills

Project management

CRM proficiency

CMS proficiency

PM software

AI productivity tools

Problem solving

Tech savviness

Client focus

Team collaboration

Education

Bachelor's degree

Tools

CRM

CMS

Project Management Systems

Job description

Description

Engrain builds map-based tech that is redefining how real estate works. Our interactive, unit-level maps and powerful data integrations help over 1,000 companies—and 20,000 properties—to make smarter decisions, streamline leasing, and deliver better renter experiences. From prospect to renewal, our products give properties a spatial brain and a visual edge when it comes to property marketing and management.

We're not your typical proptech company. We move fast, we stay curious, and we don't do stale or corporate fluff. Backed by successful Seed and Series A rounds, we're entering a phase of serious scale.

As an Implementation Specialist, you will have the opportunity to uphold these standards while contributing to a fun and energetic company culture. Implementation Specialists play a key role in the planning, coordination, and implementation of TouchTour projects. The position requires industry and product expertise, along with the ability to plan, develop, and execute sound project management strategies that meet critical milestones and exceed client expectations. You will report to the Customer Experience Manager and work in a high-collaboration environment, bridging the gap between client vision and technical execution.

What you'll do…

• Project Orchestration: Create and maintain project schedules and timelines within project management software to ensure critical milestones are met.
• Resource Coordination: Direct and coordinate the activities of project resources by routing tasks across multiple departments to ensure projects/client requests are executed efficiently and to the highest standard.
• AI-Enhanced Workflows: Utilize generative AI tools to draft project communications, summarize client meetings, and expedite the creation of project documentation, ensuring consistent tone and clarity.
• Quality Assurance: Ensure the highest quality of work by proofreading content, reviewing design, and testing technology prior to launching new products.
• Intelligent Troubleshooting: Assist clients with daily challenges by being the subject matter expert, providing innovative and scalable solutions, and troubleshooting technical issues.
• Stakeholder Influence: Influence internal and client decision-makers to clear project issues and roadblocks.
• Strategic Reporting: Maintain project dashboards and status reports to provide project transparency to stakeholders and company leadership.
• Product Evolution: Work with developers to create new product features based on client feedback, manage the launch process, and provide feedback on new product features.
• Market Insight: Develop a comprehensive understanding of the market, industry core trends, and core technologies, including how emerging AI trends affect the real estate landscape.

Requirements

What you offer us…

• Experience: 1-3 years of experience in project management.
• Experience: at least 1 year of using artificial intelligence tools daily for work responsibilities
• Education: Bachelor's degree or equivalent experience.
• Technical Proficiency: Highly proficient with Customer Relationship Management (CRM), Content Management (CMS), and Project Management Systems.
• AI Literacy: Experience using AI productivity tools (e.g., ChatGPT, Claude, or Gemini) to streamline administrative tasks and draft content.
• Problem Solving: Adept at solving problems and making succinct decisions under pressure.
• Tech Savvy: Able to understand new technology platforms and the opportunities/challenges they present, as well as interactive best practices, user experience, and user interface.
• Client Focus: A drive and passion for generating high levels of client satisfaction and the ability to prioritize requests based on severity.

What we offer you…

• Salary Disclosure for Colorado: minimum base salary of $56,000 - $66,000. Final offer amount is determined by factors including years and depth of candidate's experience, certifications, and skill set alignment to the job requirements
• Various health, dental and vision insurance plans to choose from
• Up to 12 weeks of paid parental leave + additional paid and unpaid leave options
• Up to 18 days annually of PTO & 10 holidays per year
• Dog-friendly office
• 401k match up to 4 percent
• Annual reimbursement for personal growth through our Grow475 program
• On-site amenities include a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status.