Implementation Specialist (m/f/d)

Retarus; Secaucus (NJ); On-site; USD 80,000 - 120,000; Full time

Job summary

Retarus is seeking an Implementation Specialist to lead customer projects and ensure their technical excellence. In this role, you will design scalable solutions, collaborate cross-functionally, and drive adoption while working with leading enterprises globally. A promising candidate will possess a strong technical background, proven experience, and skills to deliver exceptional customer satisfaction in a dynamic environment.

Benefits

Mobile working and flexible working time

Company-paid health insurance

Lunch vouchers

Development opportunities

Dog-friendly office

Qualifications

• Completed apprenticeship or degree in a technical field.
• 3+ years of experience in a technical role.
• Experience with tools like Jira, Confluence, and AI/ML.

Responsibilities

• Responsible for complex customer projects and their implementation.
• Implement best practices and optimize existing solutions.
• Conduct customer meetings and technical workshops.

Skills

Strong analytical skills

Problem-solving skills

Communication skills

Education

Degree in IT, Computer Science, or related field

Tools

Jira

Confluence

Postman

Job description

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Become Implementation Specialist (m/f/d) at Retarus.

Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, e.g. Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski & UPS, as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace.

What we offer

• Mobile working and flexible working time
• Collaborative, diverse company culture and superior team spirit
• Flat hierarchies and great feedback culture
• Development opportunities & career perspective
• International business & cross-site collaboration
• Modern, dog-friendly offices with nice amenities
• Company-paid health insurance, public transportation, lunch vouchers and further benefits

What you'll do

• Be responsible for complex customer projects and ensure their technical excellence and successful implementation
• Implement best practices and continuously optimize existing solutions to increase efficiency and performance, in close collaboration with the team
• Lead customer meetings, technical workshops, and solution discussions to promote solution adoption and ensure high customer satisfaction.
• Conduct customer meetings, technical workshops and solution discussions to drive adoption and increase customer satisfaction
• Coordinate technical design discussions with operations teams, product management and the Enterprise Integration Services team
• Design and implement scalable, high-performance solutions based on established patterns, frameworks and modern technologies
• Analyze, troubleshoot and continuously optimize solution performance to ensure customer success and satisfaction
• Empower customers through consulting, training and best practice recommendations to ensure effective use of services and maximum added value

What you'll need

• A completed apprenticeship or degree in IT, Computer Science, Engineering, or a related technical field – alternatively, an equivalent qualification with proven hands-on experience
• At least 3 years of professional experience in a comparable role or working with technical methodologies and frameworks
• Practical experience with tools such as Jira, Confluence, Postman, and ideally with AI/ML technologies
• Strong analytical skills and a structured approach to solving complex business challenges
• Knowledge of web services and API’s and related programming techniques (REST/SOAP API, JSON, XML/XSL)
• Passion for emerging technologies, continuous learning, and working in an agile environment
• Creativity and problem-solving skills to design and implement innovative, scalable solutions
• A proactive, results-driven mindset with the ambition to drive change and ensure successful project delivery
• Excellent communication skills and a collaborative spirit – you enjoy working cross-functionally with customers, internal teams, and stakeholders

What you can expect

At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You’ll be working with cutting-edge technology and great creative leeway to meet customers’ needs – and the projects you work on will be deployed globally. Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies.

Very important

Come as you are. Retarus is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Apply via our online application portal – it’s easy and doesn’t take long. Our colleague Alissa Selman is happy to field any questions you may have: [e-mail]

We’re looking forward to getting to know you!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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