Implementation Specialist, IT

Rippling; Austin (TX); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Rippling is seeking an Implementation Specialist, IT to partner with our largest customers (US and Global) and work with their IT departments to adopt Rippling’s IT solutions, including Apps, Devices, Identity, and Inventory Management. You will guide, train, and support customers while collaborating with cross-functional teams to improve product adoption and customer experience.

You will become an IT SME within 60 days and an expert within 30 days, managing an evolving book of business and

Qualifications

• 4+ years IT setup management or IT implementation experience.
• Experience with fleet management, UEM, RMM, MDM, Zero Touch provisioning, and endpoint lifecycle management.
• Strong project management, communication, and client relationship skills.

Responsibilities

• Become an expert on Rippling’s IT offering and serve as IT SME for clients and colleagues.
• Act as a trusted implementation partner to clients and guide adoption of Rippling IT solutions.
• Train customers on Rippling IT products and collaborate with Implementation and Customer Experience teams to ensure client success.
• Develop and document IT implementation processes and best practices.

Skills

IT administration

Fleet management

UEM

MDM

Zero Touch

Endpoint lifecycle

Google

Azure

Okta

Project management

Communication

Tools

Google Workspace

Azure AD

Okta

Job description

About the role

As an Implementation Specialist, IT you will partner with our largest customers (US and Global). You will be working with our customers’ IT departments to understand their requirements and guide/train them to adopt our Apps, Devices, Identity, and Inventory Management Solutions. You will manage an evolving book of business and be the internal go-to for all things related to Rippling’s IT solution.

The IT implementation team at Rippling is growing, along with our focus on our IT solutions. This role offers a unique opportunity to not only work with our largest customers but also work cross-functionally to improve our product, adoption, and customer experience for IT.

What you will do

• Become an expert on Rippling’s IT offering- You’ll be a go-to resource for our clients within 30 days and an IT subject matter expert for your Rippling colleagues within 60 days.
• Be a trusted implementation partner to our clients:
• • You’ll need to understand the client’s current technology requirements as it relates to Rippling.
  • You’ll need to guide the customer to install and adopt Rippling’s IT solutions
  • You’ll need to train the customer on Rippling IT products
  • You’ll work closely with Implementation and the rest of the Customer Experience organization to ensure the client is set up for success.
• Partner with our Solutions Consulting, Implementation, and Product teams to evolve our process and product
• Develop and document IT implementation processes and best practices.

What you will need

• A passion and curiosity for all things related to IT
• 4+ years of experience managing an IT set-up at a company, helping customers implement IT products, or selling IT solutions. This role requires a strong understanding of the below:
• • Fleet Management, UEM, RMM, MDM, device and identity provisioning, Zero Touch, and Endpoint Lifecycle Management. Familiarity with other IT products such as Google, Azure and Okta.
• Strong project management and organizational skills: high attention to detail with excellent time management skills.
• Ability to manage client relationships: strong communication and presentation skills
• Self-starter with a bias towards action, energized by a fast-paced environment and excited to build

Additional information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail].

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

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