Implementation Specialist, Customer Data Platform

Delta Air Lines; Atlanta (GA); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and profit sharing

401(k) with company contributions

Paid time off, including holidays

Comprehensive health benefits

Career development programs

Job summary

Delta Air Lines is looking for a Customer Data Platform Implementation Specialist to enhance capabilities within Adobe Experience Platform. This role involves technical integration, data configuration, and support for enterprise power users.

You will be responsible for translating business requirements into clear functional specifications and maintaining platform health. Ideal candidates should have at least three years in product management or tech delivery, and knowledge of data-driven personalization.

Qualifications

• Minimum three years of experience in product management or technology delivery.
• Ability to partner effectively with business and technical stakeholders.
• Must be at least 18 years of age and authorized to work in the US.

Responsibilities

• Deliver new capabilities and integrations within Adobe Experience Platform.
• Monitor platform health across ingestion, identities, segments, and performance.
• Maintain platform documentation and facilitate Adobe Support ticket resolution.

Skills

Problem-solving skills

Basic SQL knowledge

Understanding of customer data

Stakeholder partnership

Education

High school diploma or equivalent

BA/BS or advanced degree

Job description

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

The Customer Data and Journey Orchestration team is seeking a Customer Data Platform (CDP) Implementation Specialist, responsible for delivering new capabilities, datasets, and integrations within Adobe Experience Platform (AEP), including Real-Time CDP (RT-CDP), Adobe Journey Optimizer (AJO), and Customer Journey Analytics (CJA). The selected candidate will combine strong business acumen, intellectual curiosity, and technical fluency to deliver AEP’s enterprise capabilities and business use cases and become the Delta subject matter expert on AEP. This includes implementing new capabilities, supporting enterprise power users, maintaining platform health, managing Adobe Support tickets, and stewarding documentation. This role ensures all audiences, journeys, and data configurations align with AEP governance and enterprise standards.

• Partner with product manager to translate business requirements into clear functional and technical requirements aligned with platform governance and architecture
• Partner with technical & Adobe teams to deliver end to end implementation of new AEP capabilities, including data ingestion, platform configuration, and downstream integrations
• Enable enterprise power users with hands on guidance for building audiences, journeys, and activations
• Proactively monitor platform health across ingestion, identities, segments, and destination performance.
• Conduct regular audits of audiences and journeys to enforce best practices and retire outdated asset
• Facilitate Adobe Support ticket creation, escalation, and resolution, and manage SLAs, communicate status, and document root causes and outcomes
• Maintain current & accessible platform documentation, runbooks, and configuration guides.

What You Need To Succeed (Minimum Qualifications)

• (if transferring internally) Must be performing satisfactorily in present position
• Strong problem-solving skills with the ability to define trade-offs and communicate decisions effectively
• Minimum three years of experience in product management, data platforms, or technology delivery, preferably within large, complex organizations
• Basic SQL knowledge / experience
• Strong understanding of customer data, identity resolution, and data-driven personalization concepts
• Ability to partner effectively with both business and technical stakeholders
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (Preferred Qualifications)

• BA/BS or advanced degree in Business, Information Systems, Engineering, Analytics, or related discipline
• Experience partnering with analytics, marketing technology, or digital channel teams
• Airline, travel, or other consumer-facing industry experience preferred
• Experience working with Adobe Experience Platform (AEP) or similar enterprise customer data platforms (CDPs)
• Experience implementing and operating data driven platforms (e.g., marketing technology, CRM, analytics, or customer data systems), including data ingestion, schema design, and integrations with downstream channels via API or batch
• Hands on experience configuring enterprise SaaS platforms and supporting audience segmentation, workflow/journey logic, or activation use cases, with an understanding of governance, consent, and data quality standards
• Strong troubleshooting and operational skills, including system monitoring, issue resolution, vendor support management, and maintaining clear technical documentation (data, audience, and journey definitions)
• Familiarity with data governance, consent management, and privacy-compliant data practices

Benefits And Perks To Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare