Implementation Specialist - Contract

Paubox, Inc.; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative startup is seeking an Implementation Specialist to enhance customer onboarding for their email security solutions. This role involves guiding new clients through technical setups in Google Workspace and Microsoft 365, ensuring a seamless transition to secure communication. Ideal candidates will possess exceptional communication skills and a customer-centric approach. Join a dynamic team dedicated to transforming healthcare communication while enjoying the flexibility of remote work. If you're passionate about technology and customer success, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Previous onboarding or implementation experience preferred.

Responsibilities

• Onboard new customers for email suite products via Zoom.
• Assist customers with technical setup and DNS updates.

Skills

Customer Communication

Email Routing

DNS Management

Technical Support

Collaboration

Education

Bachelor’s Degree

Tools

Hubspot

Job description

Paubox is a remote-first B2B startup changing the game around HIPAA compliant communication, providing secure communication for modern healthcare. We are a series A company with over 6,500 customers that leverages customer feedback to build innovative email security solutions that our customers love. Our patented email security features protect healthcare organizations from internal and external cybersecurity threats, all with an unwavering focus on ease of use, security, and reliability.

Pauboxers are an eclectic group of individuals from across the US, who find commonality in our customer-driven mission to make secure communication easier in healthcare.

About the role

The Paubox Implementation team is seeking a specialist to assist our team in onboarding new customers. As an implementation specialist at Paubox, you will work with our new customers via Zoom to change their email routing in Google Workspace or Microsoft 365, and assist them in updating their domain's DNS records. You’ll ensure their success with our product by testing their configuration, reviewing their Paubox dashboard, and answering any questions they have during their onboarding process.

This is a remote position, but candidates must be US-based.

• Onboarding new customers for our SMB segment on our email suite products
• Assisting customers via email and Zoom with technical setup and questions
• Supporting customers through the implementation period
• Delivering an A+ customer experience all day, every day

What you'll need to succeed

• Bachelor’s degree or equivalent experience
• Previous onboarding, implementation, or support experience
• Natural ability to connect with customers and understand their priorities and issues
• Exceptional communication skills
• Experience with email routing and DNS management
• Team player! We work together
• Customer-centric, collaborative, responsive, and positive
• Ability to work and thrive remotely

It would be great if you also have

• Experience working in a fast-paced startup environment
• Experience working in the healthcare or regulated industry
• Familiarity with Hubspot

Compensation and Hours

• $25 per hour
• 35-40 hours per week
• Available shifts include 6am-2pm pacific or 10am-6pm pacific
• This is a temporary position, end date expected to be within 3-6 months

Paubox is an equal opportunity employer. All qualified applicants will be considered for employment regardless of their social identities, including but not limited to race, gender, color, religion, belief, national origin, age, sexual orientation, disability, and other protected classes.

We encourage all candidates to apply for roles they feel they have the skills to fulfill or a willingness to learn.