Implementation Specialist, Client Operations

Apartment List; San Francisco (CA); Remote; USD 58,000 - 83,000; Full time

Job summary

Join a leading company in the rental marketplace as an Implementation Specialist for Client Operations. This role focuses on efficiently onboarding clients and ensuring their success through effective collaboration and technical support. Ideal candidates will possess strong problem-solving skills and have experience in client implementation within a fast-paced B2B environment.

Benefits

Remote-First Culture

Competitive Compensation

Comprehensive Benefits

Unlimited Time Off

Home Office Reimbursement

Health & Wellness Reimbursement

Career Development Opportunities

Inclusive Environment

Qualifications

• Experience preferably in a B2B environment with exposure to API-driven products.
• Able to manage multiple tasks and priorities effectively.
• Strong troubleshooting abilities to resolve client issues.

Responsibilities

• Own the end-to-end client onboarding process.
• Collaboration with teams to ensure smooth product activations.
• Validating API connections and troubleshooting data discrepancies.

Skills

Customer-centric mindset

Problem-solving

Organizational skills

Collaboration skills

Analytical skills

Education

2+ years in onboarding, client implementation, or customer success

Job description

Implementation Specialist, Client Operations

Join to apply for the Implementation Specialist, Client Operations role at Apartment List

Implementation Specialist, Client Operations

Join to apply for the Implementation Specialist, Client Operations role at Apartment List

Who We Are

Apartment List is the premier rental matchmaking marketplace, revolutionizing the way renters and multifamily properties connect. Our renters enjoy a personalized, AI-powered search experience tailored to their needs, while our property partners leverage cutting-edge generative AI engagement tools and a performance-based pricing model to drive efficiency and results. Our mission is to be the go-to destination for renters and the unrivaled partner for properties, empowering everyone to rent with confidence through a success-driven model that delivers ease, speed, and control.

Who We Are

Apartment List is the premier rental matchmaking marketplace, revolutionizing the way renters and multifamily properties connect. Our renters enjoy a personalized, AI-powered search experience tailored to their needs, while our property partners leverage cutting-edge generative AI engagement tools and a performance-based pricing model to drive efficiency and results. Our mission is to be the go-to destination for renters and the unrivaled partner for properties, empowering everyone to rent with confidence through a success-driven model that delivers ease, speed, and control.

About The Role

Apartment List is looking for a technically savvy, detail-oriented, and proactive Implementation Specialist to join our Implementation team within Client Operations. This role is critical in ensuring that our partners are onboarded efficiently, and set up for long-term success. You will collaborate closely with the Go-To-Market and Data Operations teams to facilitate smooth product activations and integrations – leveraging technical tools and problem-solving skills to ensure a seamless experience from contract to activation.

What You’ll Do

• Own the end-to-end client onboarding process, ensuring accurate and timely setup across various Apartment List products.
• Collaborate with the Go-To-Market team to address client needs, provide proactive updates, and resolve issues that impact listing accuracy and visibility, ensuring alignment and readiness for activation.
• Validate API connections, troubleshoot data discrepancies, and proactively identify, escalate, and resolve onboarding blockers such as incomplete integrations and system misconfigurations to prevent delays.
• Handle escalated or higher-complexity technical support cases from active (live) partners, ensuring prompt resolution and minimizing partner impact.
• Ensure accurate and complete data entry in Salesforce and internal systems by documenting onboarding progress, integration details, and partnership information to maintain a clean database for reporting, performance tracking, and compliance.
• Support process improvements by identifying inefficiencies, providing feedback, and contributing to enhancements in our onboarding workflows.
• Deliver a seamless and positive partner experience by promptly addressing client needs and ensuring they are set up for success from day one.
  
  

What We’re Looking For

• 2+ years of experience in onboarding, client implementation, customer success, or technical account management, preferably in a B2B environment with exposure to integrations or API-driven products.
• A strong customer-centric mindset with a proactive approach to client communication and problem-solving.
• Excellent organizational skills and adaptability — able to manage multiple tasks, prioritize efficiently, and maintain attention to detail in a fast-paced, evolving environment. Comfortable shifting priorities and staying flexible as new information becomes available.
• Strong collaboration skills with experience working cross-functionally across GTM, Operations, and Technical teams.
• Strong critical thinking, analytical, and troubleshooting skills — able to evaluate problems from multiple angles, identify root causes, and resolve issues efficiently.
  
  

Here's The Pay Range

At Apartment List, we carefully consider a variety of factors to determine compensation for each position, including the role, level, and work.

• Zone 1: $69,000 - $83,000 + equity
• Zone 2: $63,000 - $77,000 + equity
• Zone 3: $58,000 - $71,000 + equity
  
  

Please note, the compensation details reflect base salary only and do not include the benefits and perks that we offer.

We also rely on market indicators along with considering your work location, job related skills, experience and relevant education and training, to determine compensation that is fair and competitive for you. Apartment List will consider paying compensation near the higher of the range in exceptional circumstances, where candidates have the experience, credentials or expertise that would warrant such consideration. It is always our goal to hire exceptional talent and we would be happy to share more about compensation

Why Join Us?

• Remote-First Culture: Work from anywhere in the U.S
• Competitive Compensation: Including salary, pre-IPO stock options, and additional financial incentives
• Comprehensive Benefits: Fully covered medical, dental, and vision for you and your dependents
• Unlimited Time Off: Flexible vacation policies, company holidays, and recharge days to prioritize wellness
• Home Office Reimbursement: To cover home office items, monthly home internet, and monthly cell phone (if applicable)
• Health & Wellness Reimbursement: To cover monthly gym membership or other qualifying expenses
• Career Development: Access to mentorship, training, and opportunities to grow your career
• Inclusive Environment: A culture dedicated to diversity, equity, inclusion, and belonging
  
  

At Apartment List, we believe everyone deserves a home and a career they love. We celebrate diversity in all forms and are proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone feels valued and empowered.

Join us in shaping the future of renting through innovation, collaboration, and impact.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Internet Marketplace Platforms

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