Implementation Specialist

Fingercheck; United States; Hybrid; USD 55,000 - 70,000; Full time

Job summary

Fingercheck in the United States is seeking an Implementation Specialist to oversee onboarding of new accounts onto the Fingercheck platform, ensuring a smooth transition from sales to full operation and rendering accounts payroll-ready.

This role reports to the Implementation Supervisor and can be remote or Brooklyn-based. You will lead end-to-end projects, manage client communications, set up payroll processing, and train end users while upholding reliability, compassion, and knowledge.

Qualifications

• 1-year of payroll software experience.
• Ability to thrive in a fast-paced environment that requires multi-tasking.
• Exceptional communication and customer service skills.
• Ability to work independently and as part of a team.
• Detail & solution-oriented mindset.
• Adaptable to an ever-expanding dynamic team environment - you aren't afraid of change!
• Bias towards action.
• Open, approachable, and positive attitude.

Responsibilities

• End to end project management for all assigned implementation projects. Serving as the point of contact and project lead. Communicating clear project timelines, tracking key milestones and maintaining proactive communication to keep projects running on schedule.
• Ownership of the account communication both internally & externally for all aspects of the implementation
• Proactively, professionally and clearly communicate project deliverables, timelines and milestones throughout the implementation
• Fully onboard business owners and their employees through imports or self onboarding
• Respond to incoming emails, calls, and implementation support requests from clients promptly
• Proactively set up payroll processing, work session, training and end-user support meetings
• Review & understand proper tax documents and payroll data
• Assist with account configuration (multi state, PTO policies, Time & Attendance, payroll data, GLs, scheduling, onboarding, workflows) to support client needs and business processes
• Monitor and quickly move new accounts through the onboarding queue, engaging other departments as needed, and resolving automation errors promptly
• Meet SLA's, adhering to a strict timeline to ensure there are no payroll delays
• Other duties as assigned

Skills

Payroll software

Multi-tasking

Communication

Customer service

Independence

Teamwork

Detail-oriented

Adaptability

Positive attitude

Job description

Serving over 5,000 small businesses today, we aspire to be the most relied-upon partner a business owner never has to think about. From Hourly Time Tracking and Time Clock software to Scheduling and automated Payroll and HR, we've built an easy-to-use platform with features that save our customers time and money.

As the Implementation Specialist, you are responsible for overseeing and onboarding new accounts onto the Fingercheck system. Your main goal is to ensure a smooth transition from sales to full operational use of the FIngercheck platform. You will proactively move accounts through the onboarding process quickly and efficiently, rendering accounts payroll-ready. You will also ensure that end-users are comfortable using our software and products as you guide them through the implementation process and serve as their go-to advocate to provide a seamless transition experience.

This role will report to Implementation Supervisor

Whether remote or working from our Brooklyn-based office, you'll find a team-oriented environment where these truths matter:

• reliability,
• compassion, and
• knowledge

[A good sense of humor helps, too!]

SALARY BAND: $55,000 - $70,000

• End to end project management for all assigned implementation projects. Serving as the point of contact and project lead. Communicating clear project timelines, tracking key milestones and maintaining proactive communication to keep projects running on schedule.
• Ownership of the account communication both internally & externally for all aspects of the implementation
• Proactively, professionally and clearly communicate project deliverables, timelines and milestones throughout the implementation
• Fully onboard business owners and their employees through imports or self onboarding
• Respond to incoming emails, calls, and implementation support requests from clients promptly
• Proactively set up payroll processing, work session, training and end-user support meetings
• Review & understand proper tax documents and payroll data
• Assist with account configuration (multi state, PTO policies, Time & Attendance, payroll data, GLs, scheduling, onboarding, workflows) to support client needs and business processes
• Monitor and quickly move new accounts through the onboarding queue, engaging other departments as needed, and resolving automation errors promptly
• Meet SLA's, adhering to a strict timeline to ensure there are no payroll delays
• Other duties as assigned

Minimum Qualifications

• 1-year of payroll software experience
• Ability to thrive in a fast-paced environment that requires multi-tasking
• Exceptional communication and customer service skills
• Ability to work independently and as part of a team
• Detail & solution-oriented mindset
• Adaptable to an ever-expanding dynamic team environment - you aren't afraid of change!
• Bias towards action
• Open, approachable, and positive attitude

COMPANY CONFORMANCE STATEMENT

In performance of their respective responsibilities, all employees of Fingercheck are expected to:

• Complete quality work within deadlines
• Interact professionally with other employees, customers, and suppliers
• Work effectively as a team contributor on all assignments
• Communicate and coordinate work efforts with other employees, customers and suppliers
• Perform other duties as assigned
• Attend work regularly based on the assigned schedule

About Fingercheck

At Fingercheck, we're about making life easier for small business owners. We know payroll and HR can be a total headache, so we created a platform that simplifies everything. You can say goodbye to the stress and time-consuming tasks of payroll and HR management, including taxes and compliance – we've got you covered!

Our advanced AI and automation technology saves you time and money, so you can put energy into growing your business. And the best part? Our team is dedicated to providing top-notch support. We take the time to understand your needs and offer personalized solutions to make your internal processes quick, easy, and accurate.

For more information, please visit fingercheck.com or follow us on LinkedIn, Facebook, Twitter & Instagram.

Disclaimer

Fingercheck is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.