Implementation Specialist

MS0059 GE Medical Systems Information Technologies, Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

A 401(k) plan with employee andCompany

Life insurance

Disability insurance

Accident insurance

Tuition reimbursement

Job summary

GE HealthCare seeks an Implementation Specialist to install, monitor, and customize patient care infrastructure systems across the United States. You will work with Sales, Project Management, Network Design, Digital services, and customer IT/biomed teams to deliver end-to-end solutions and ensure a positive client experience.

Responsibilities include leading installations, validating connectivity, addressing cyber security concerns, mentoring local field engineers, and maintaining project

Qualifications

• Bachelor's or associate degree or equivalent experience.
• 4+ years of experience in installing and configuring network equipment.
• 1+ year of demonstrated leadership experience.
• Demonstrated experience with communicating and remediating enterprise networking infrastructure.
• Demonstrated experience implementing disaster recovery procedures.
• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems.
• Understanding of cyber security vulnerabilities.

Responsibilities

• Install, monitor, and customize clients' systems after an initial hardware or software purchase.
• Collaborate with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions.
• Lead and co-lead projects; maintain strong customer relationships and proactive communications.
• Address cyber security concerns and advise on customer requirements for installation.
• Mentor and coach local FE on installed solutions and ensure timely admin tasks and service records.
• Travel up to 90% to support installations across the United States.

Skills

Leadership

Communication

Cyber security awareness

Mentoring

Customer relationship management

Education

Bachelor's or Associates degree or equivalent experience

Job description

Job Description Summary

As the Implementation Specialist, you will use your technical knowledge to install, monitor, and customize clients' systems for GE HealthCare's patient care infrastructure portfolio after an initial purchase of hardware or software. Patient care infrastructure includes patient monitoring, telemetry, Carescape network, Carescape Gateway, etc.

Job Description Responsibilities

• Primary Installation Role responsibility where location of work may vary across the United States.
• Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.
• Use technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software.
• Ensure a client doesn't only buy a product but has a positive experience with it.
• Assess and remediate existing infrastructure to support installation of new solution.
• May also perform installation, validation, and connectivity on assigned equipment.
• Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.
• Consulting with IT and biomed on customer requirements for installation and address cyber security concerns.
• Mentoring and coaching local FE on installed solution.
• Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walk thru and post warranty conversations with customer.
• Manage vendor service as needed.
• Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.
• Supports engineering new product releases.
• Expected travel minimum 90%

Qualifications

• Bachelors or associates degree or equivalent experience.
• 4+ years of experience in installing and configuring network equipment.
• 1+ year of demonstrated leadership experience.
• Demonstrated experience with communicating and remediating enterprise networking infrastructure.
• Demonstrated experience implementing disaster recovery procedures.
• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems.
• Understanding of cyber security vulnerabilities.

Desired Qualifications

• 5+ years of experience in IT.
• Certified in CompTIA Network+, CCNA, or CCWA.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

For U.S. based positions only, the pay range for this position is $60,000.00-$90,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Benefits

• Medical
• Dental
• Vision
• Paid time off
• A 401(k) plan with employee and company contribution opportunities
• Life insurance
• Disability insurance
• Accident insurance
• Tuition reimbursement

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes

At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.