Implementation Specialist

Newfire Global Partners; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

Newfire Global Partners seeks an Implementation Specialist to lead the deployment of a next-generation clinical technology platform for healthcare clients. The role requires a Bachelor’s degree and at least 5 years of experience in a SaaS environment, emphasizing customer onboarding, training, and support to drive product adoption and success.

Benefits

Comprehensive benefits package

401(k) with employer contribution

Flexible work schedules

Medical, dental & vision coverage

Employee Assistance Program

Qualifications

• 5+ years of experience in implementation, preferably in B2B SaaS.
• Excellent written and verbal communication skills.
• Understanding of SaaS technology and use in healthcare.

Responsibilities

• Lead customer onboarding and setup for SaaS solutions.
• Provide implementation support and troubleshoot during deployment.
• Conduct client training sessions for effective platform usage.

Skills

Client Needs Understanding

Project Management

Communication

SaaS Technology Knowledge

Education

Bachelor's Degree in Business or Technology

Job description

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Senior Sourcer @ Newfire Global Partners | Freelance IT Recruiter | Freelance Python/JS Developer

Newfire is seeking an Implementation Specialist with SaaS experience to drive the modernization and spearhead the development of a unified, next-generation clinical technology platform for a current healthcare client. This new platform will serve as the foundation for all clinical data and operations across every line of business. By creating a robust and innovative solution, this leader will enable enhanced care management, utilization management, and data-driven decision-making ultimately working to improve healthcare outcomes for millions of Americans.

Key Responsibilities

• Customer Onboarding & Setup. Lead customers through the setup and configuration process, ensuring that the solution meets their specific needs and is deployed successfully.
• Implementation Support. Assist in the technical aspects of product deployment and project management including troubleshooting and addressing any challenges during the initial setup phase.
• Customer Education & Training. Conduct product training sessions to ensure that customers understand how to use the platform effectively.
• Monitor and Ensure Product Adoption. Track usage patterns and adoption rates, offering guidance and support to encourage customers to fully leverage the platform.
• Proactive Risk Management. Identify and address any challenges that may arise during the onboarding and early usage phases, minimizing any disruptions to the customer's experience.
• Collaboration with Cross-Functional Teams. Work closely with Sales, Product, and Support teams to ensure customer needs are met and any product or service gaps are identified.
• Continuous Feedback Loop. Gather customer feedback during implementation and after, relaying insights to improve future onboarding processes or product development.

Skills, Knowledge & Expertise

• Bachelor's degree in business, technology, or a related field.
• 5+ years of experience in implementation roles, preferably in a B2B SaaS environment.
• Understanding of client needs and a passion for delivering exceptional client experiences.
• Excellent written and verbal communication and interpersonal skills.
• Proven ability to manage complex projects, prioritize tasks, and meet deadlines.
• Understanding of SaaS technology and ability to configure and deploy solutions.
• Experience in the healthcare industry, particularly with payer solutions.

Newfire Global is committed to consistent compensation practices across our organization. Total compensation for this role is market driven, with a salary of $120,000 - $ 150,000 (comprising 90% base and 10% bonus). Base pay is ultimately determined based on a candidate's skills, expertise, and experience. We also offer a comprehensive benefits package including medical, dental & vision coverage, health spending accounts, voluntary benefits, leave of absence policies, Employee Assistance Program, 401(k) program with employer contribution, Flexible work schedules and time-off policy, as well as company equipment for all new full-time US-based remote employees.

As part of our hiring process, Newfire Global will conduct a background check at the time of offer. This will be completed in compliance with applicable laws and will not be initiated without your consent.

Newfire Global is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

About Newfire Global Partners

Newfire Global Partners is a leading custom software development company that specializes in working on complex problems. With a strong focus on meeting the unique needs of each organization, they connect clients with local leaders and trusted remote teams to deliver exceptional IT services and software development solutions. Their range of expertise spans various domains, including Data & Analytics, AI/ML, Software Engineering, Product Management, and Marketing. By leveraging recent innovations in artificial intelligence, Newfire Global Partners ensures that their clients can transform the new normal into a competitive advantage. Through their advisory services, experienced leaders guide businesses through transformations and de-risk operations throughout the entire lifecycle. They also offer talent augmentation, bringing together highly skilled professionals from multi-disciplinary teams to support software, product, and marketing needs. Newfire Global Partners is committed to providing excellent service and driving client growth. Their team of industry experts works closely with organizations, whether it's driving transformation, building from scratch, or getting things done efficiently. Trusted by VC & PE firms, established businesses, and startups, Newfire Global Partners is proud to be a reliable partner in various industries, including healthcare, enterprise, and fintech. Partner with Newfire Global Partners today and unlock the expertise that accelerates success.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development

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