Implementation Specialist

Imagine Learning; United States; Hybrid; USD 65,972 - 72,000; Full time

Benefits offered by this job

Health, dental, and vision plans

401k with company match

Paid holidays and PTO

Maternity and family-building benefits

Tuition reimbursement

Job summary

Imagine Learning is seeking a full-time Implementation Specialist to perform account management and training for customers, plus regional sales support alongside our U.S. sales and distribution partner. This remote-friendly role requires travel to CA and other regions as needed.

You will oversee implementation for assigned accounts, deliver product training, and design webinars for educators. Strong experience with Salesforce, Zoom, and Google/Microsoft tools is essential.

Qualifications

• Bachelor’s degree or higher from an accredited school or university and at least 5 years’ experience in grades K-12 education, classroom, or administrative experience.
• Grade levels 6-12 preferred, ELA also preferred.
• Knowledge of current educational standards and effective teaching practices.
• Familiarity with ELD standards, instructional models, and best practices, particularly within California educational settings.
• Experience leading professional development and/or product training
• Familiar with Salesforce, Slack, Zoom, and more.
• Strong skills in Google and Microsoft Suites.
• Team player with strong communication, organization, public speaking, and problem-solving skills.
• Ability to manage multiple accounts, projects, and tasks simultaneously
• Ability to work remotely and independently.
• Available to travel for presentations and customer training; travel 40% to 75% during peak season.

Responsibilities

• Oversee implementation and management of account needs for all accounts within the assigned region.
• Provide support for accounts nationwide as needed.
• Utilize Salesforce to track account data including sales opportunities, contacts, communication, and training.
• Design and deliver sales presentations, product training, and professional development sessions, both in-person and via webinar platforms.
• Communicate regularly with districts, school admins, and teachers to ensure successful program implementation and customer success.
• Collaborate with partners to support sales and training needs.
• Provide technical support and troubleshoot customer needs and requests.
• Lead online live chats and public webinar sessions for customers and prospects nationwide.
• Maintain a flexible schedule to travel to training sessions and meetings.
• Pro-active account management across the life-cycle of a customer from interest to renewal.
• Manage or assist with team projects including webinars, training, and collateral development.
• Other duties as assigned.

Skills

Account management

Sales support

Presentation skills

Training delivery

Customer communication

Public speaking

Team collaboration

Remote work

Education

Bachelor's degree

5+ years in grades K-12 education

Tools

Salesforce

Slack

Zoom

Google Workspace

Microsoft 365

Job description

ImplementationRemote , All Cities,California

At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K-12 curriculum solutions, we’re committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We’re shaping the future of learning through ourCurriculum-Informed AI™approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student’s potential. Together, we’re reimagining what’s possible andtransforming education.

That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you’ll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves.

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally. Most of our U.S.-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN.

Imagine Your Impact.

StudySync, a leading developer of digital curriculum for grades 6-12 in the United States and is seeking a full-time Implementation Specialist to perform account management and training for customers but also regional sales support alongside our U.S. sales and distribution partner.

Position Information

This is a regular, full-time position, reporting to Implementation Manager, Study Sync.

Compensation

Base pay is anticipated to be between $65,972.00 and $72,000.00. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Location

In this US-based position your location will be remote. Candidates will be required to reside in California to facilitate travel.

Travel

You can also expect up to approximately 40% travel, up to 75% travel (3-4 business days per week) during peak season predominately within CA, so be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months.

Envision Your Experience

In this role you’ll have the opportunity to:

• Oversee implementation and management of account needs for all accounts withinthe assigned region.
• Provide support for accounts nationwide as needed.
• Utilize Salesforce to track all account data including sales opportunities, contacts, communication, and training.
• Design and deliver sales presentations, product training, and professional development sessions, both in-person and via webinar platforms.
• Communicate regularly and work effectively with districts, school administrators, and teachers to ensure successful program implementation and customer success.
• Communicate regularly and work collaboratively with our partner to support sales and training needs.
• Provide technical support and troubleshoot customer needs and requests.
• Effectively lead online live chat and publicwebinarsessions for customers and prospects nationwide.
• Maintain a flexible schedule to provide customer training and to travel to training sessions, support meetings, and team presentations.
• Pro-active account management across the life-cycle of a customer from interest, sales presentations, on-boarding to renewal.
• Manage or assist with team projects including but not limited to webinars, training, and collateral development.
• Other duties as assigned.

Share Your Expertise

Experience, education, and qualifications essential for success in this role, include:

• Bachelor’s degree or higher from an accreditedschool or universityandat least 5years’experienceingradesK-12education,classroomor administrativeexperience; or an acceptable combination of education and experience.
• Grade levels 6-12 preferred, ELA also preferred.
• Knowledge of current educational standards and effective teaching practices.
• Familiarity with English Language Development (ELD) standards, instructional models, and best practices, particularly within California educational settings.
• Experience leading professional development and/or product training
• Familiar with web-based programs such as Salesforce, Slack, Zoom, and more.
• Strong skills in Google and Microsoft Suites.
• Team player with strong skills in communication, organization, public speaking, and problem-solving.
• Ability to manage multiple accounts, projects, and tasks simultaneously
• Ability to work remotely and independently.
• Available to travel for presentations and customer training and meetings; travel 40% and up to 75% during peak season, based on account requests.

Benefits

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance

At Imagine Learning, we believe our work is strongest when people feel respected, supported, and encouraged to contribute their unique perspectives. We strive to create a welcoming workplace where employees can learn from one another, grow together, and build educational experiences that reflect the world of our learners.

Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.

To all recruitment agencies

Imagine Learning does not accept agency resumes without our express written permission. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location without written authorization to do so. Imagine Learning is not responsible for any fees related to unsolicited resumes.