Customer Success Manager (CA)

Imagine Learning; United States; On-site; USD 64,678 - 72,000; Full time

Benefits offered by this job

401k plan with a company match

Multiple health, dental, and vision plans

Paid Time Off

Professional development programs, including tuition reimbursement

Flexible work from home arrangements

Job summary

Imagine Learning is hiring a Customer Success Manager to manage customer relationships and ensure their success with Imagine Learning's solutions. This remote position requires residing in California and entails responsibilities such as customer engagement, data analysis, and strategy development to drive customer satisfaction and retention. Candidates should have a Bachelor's degree and 4+ years of relevant experience, as well as strong communication and analytical skills. Join a culture focused on growth and work-life balance.

Qualifications

• At least 4 years of experience managing customer relationships at an education technology company.
• Experience working with and presenting results to senior level executives is preferred.
• Ability to establish rapport with personnel at all levels, including Superintendents.

Responsibilities

• Grow relationships with customer stakeholders.
• Serve as an thought partner to customers regarding implementation and adoption.
• Conduct regular customer check‑ins virtually and in person.

Skills

Customer relationship management

Data analytics

Communication skills

Strategic outcome measurement

Presentation skills

Education

Bachelor’s degree in a related field

Job description

At Imagine Learning we empower potential by creating educational solutions that inspire boundless possibilities for every student, every day . W e are passionate about innovat ing together to support educators in creating those special moments when students experience the joy of learning at its best.

We also empower our team through a strong culture focused on career growth and development, flexible work from home arrangements, interesting and meaningful work , and a supportive and connected team . As a remote-friendly company, hybrid and remote team members work from states across the U.S. and internationally. The majority of our US employees enjoy the opportunity to work from home, or in a hybrid capacity in our offices in Tempe , AZ (headquarters) , Austin, TX, Petaluma, CA, Rock Rapids, IA, Grand Rapids, MI, or Bloomington, MN.

Imagine Your Impact .

The Customer Success Manager (CSM) is a primary owner of the business relationship between Imagine Learning and the customer. The CSM is responsible for the customer’s success with Imagine Learning solutions, and is accountable for customer retention, growth and adoption, satisfaction, and stakeholder value.

For more information on what it’s like to work at Imagine Learning, including our culture, benefits, and products, visit us HERE .

To learn more about a typical applicant journey at Imagine Learning, click HERE .

Position Information

This is a regular, full-time position , reporting to the Customer Success Director.

Compensation

Base pay is anticipated to be between $64,678.00 and $ 7 2 ,0 0 00.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Location

In this US-based position your location will be remote ; to be considered you must reside in California .

Travel

You can also expect up to approximately 30% travel, so be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months.

Benefits

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive m aternity and f ertility /family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance

Envision Your Experience

In this role you’ll have the opportunity to:

• Grow relationships with customer stakeholders.
• Take direct responsibility for customer relationships.
• Serve as an informed thought partner to customers in all issues related to implementation rollout, ensuring successful adoption of company services and products.
• Analyze customer engagement data to identify implementation strengths and areas of need.
• Conduct regular customer check‑ins (virtually and in person) to elicit goals from customers, provide data around progress, and keep customers informed of key, related product updates as they occur.
• Develop account strategies for maintaining strong customer health, ensuring renewal and possibly upsell opportunities.
• Provide assistance in creating and provisioning customer sites.
• Collaborate with internal teams to drive teacher adoption and success.
• Provide onboarding support to customers to ensure that their initial experiences with the site are successful.
• Provide input on Customer Success team processes and procedures as required.

Share Your Expertise

Experience, education, and qualifications essential for success in this role, include:

• Bachelor’s degree in a related field and at least 4 years of experience managing customer relationships at an education technology company; or an acceptable combination of education and experience.
• Direct and proven work with establishing strategic outcomes and measurements.
• Experience with business drivers for teachers, students, business process owners, and senior district and/or state administration.
• Experience working with and presenting results to senior level executives preferred.
• Ability to quickly establish rapport with all levels of personnel up to and including Superintendent and Chief Academic Officer.
• High energy level, demonstrated drive to succeed, and a sense of urgency.
• Ability to use and interpret data analytics and spreadsheets.
• Experience within a fast‑paced, growth organization is ideal.
• Excellent communication skills and analytical skills.
• This position is remote but may require up to 30% travel.

Our Commitment to Diversity, Equity, Inclusion, and Belonging

Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. Imagine Learning is proud to offer diversity, equity, and inclusion (DEI) workplace initiatives, including the DEI employee council, annual DEI conference, employee resource groups, and other opportunities for employees to connect with and support DEI initiatives throughout the year.

Equal Opportunity Employer Statement

Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.

To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.