Implementation Specialist

Transit Technologies; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Transit Technologies is seeking an Onboarding & Implementation Specialist to lead the client onboarding experience from kickoff to successful adoption. You will orchestrate cross-functional collaboration, training delivery, and proactive communication to ensure timely launches and scalable processes.

The role emphasizes operational excellence, process improvement, and a client-centric mindset, with travel up to 50%.

Qualifications

• Outstanding written and verbal communication skills.
• Strong organizational and project coordination abilities.
• Experience managing multiple priorities without losing detail.
• Confidence facilitating client training, walkthroughs, or onboarding sessions.
• Ability to coordinate cross-functional teams and maintain accountability across stakeholders.
• Strong problem-solving skills with early risk identification and resolution.
• Proactive mindset with exceptional follow-through.

Responsibilities

• Own the end-to-end onboarding and implementation process—from kickoff preparation through post-launch follow-up.
• Serve as the primary point of coordination for implementation activities, aligning clients and internal teams.
• Schedule and facilitate kickoff meetings, onboarding sessions, training workshops, and milestones.
• Deliver engaging client training that builds confidence and drives adoption.
• Proactively communicate timelines, milestones, next steps, and expectations.
• Coordinate cross-functional teams to remove bottlenecks and maintain momentum.

Skills

Written & verbal communication

Project coordination

Cross-functional collaboration

Training facilitation

Risk identification

Proactive mindset

Stakeholder management

Job description

About Us: Transit Technologies serves as the parent company to a diverse network of transportation products and services that, together, cover the entire lifecycle of a vehicle using best-in-class software. An industry leader in the making, Transit Technologies is on a path to becoming a one-stop shop for transit solutions; a full end-to-end provider of revolutionized mobility services.

Onboarding & Implementation Specialist

Be the Reason Our Clients Get Off to an Exceptional Start

Great customer relationships don't happen by accident—they begin with an outstanding onboarding experience.

We're looking for an Onboarding & Implementation Specialist who thrives on creating structure, building momentum, and delivering exceptional client experiences. In this role, you'll become the operational quarterback of every implementation, ensuring clients move from signed contract to successful adoption with confidence.

If you're energized by bringing order to complexity, enjoy working across teams, love teaching others, and take pride in delivering a world-class customer experience, this is your opportunity to make a measurable impact.

This is more than project coordination. You'll help define how we scale our onboarding experience as we continue to grow.

What You'll Do

You'll own the operational execution of every client implementation, ensuring every onboarding is organized, proactive, and delivered with excellence.

Your responsibilities include:

• Own the end-to-end onboarding and implementation process—from kickoff preparation through post-launch follow-up.
• Serve as the primary point of coordination for implementation activities, keeping clients and internal teams aligned every step of the way.
• Schedule and facilitate kickoff meetings, onboarding sessions, training workshops, and implementation milestones.
• Deliver engaging client training that builds confidence, drives adoption, and prepares users for success.
• Proactively communicate timelines, milestones, next steps, and expectations throughout the implementation journey.
• Coordinate cross-functional teams to eliminate bottlenecks, maintain momentum, and ensure projects launch on schedule.
• Build, refine, and continuously improve scalable onboarding processes, documentation, and implementation playbooks.
• Ensure completion of all onboarding activities including account setup, platform access, implementation readiness, user training, billing guidance, and support introductions.
• Identify risks before they become problems, resolve obstacles quickly, and keep implementations moving forward.
• Create a consistent, high-quality onboarding experience that clients can rely on every time.

The Impact You’ll Make

Your work will directly influence customer satisfaction, product adoption, and long-term client success.

By creating a seamless onboarding experience, you'll help clients realize value faster while enabling our Client Success Managers to focus on strategic partnership, retention, and growth.

Success in this role means:

• Clients launch faster with confidence.
• Implementations stay organized and on schedule.
• Communication is proactive, clear, and consistent.
• Internal teams collaborate more effectively.
• Onboarding becomes a scalable competitive advantage for our business.

Travel 50%

What Makes You an A Player

You Drive Results Relentlessly

You don't wait for someone else to move the project forward. You anticipate needs, remove obstacles, and ensure every implementation crosses the finish line.

You Own It

You take responsibility for outcomes—not just tasks. When something needs attention, you step in, solve problems, and follow through.

You Think Critically & Act Decisively

You can quickly assess competing priorities, identify risks, and make sound decisions that keep projects on track.

You Communicate with Impact

Whether leading client training, coordinating internal teams, or sending implementation updates, your communication builds confidence and keeps everyone aligned.

You’re Obsessed with Growth

You continually improve processes, documentation, and the client experience because "good enough" isn't good enough.

You Raise the Standard

You believe consistency creates trust. You look for ways to improve every onboarding and leave each process better than you found it.

You’re Coachable

You welcome feedback, adapt quickly, and continuously refine your skills to become even more effective.

What You’ll Bring

• Outstanding written and verbal communication skills.
• Strong organizational and project coordination abilities.
• Experience managing multiple priorities without losing attention to detail.
• Confidence facilitating client training, walkthroughs, or onboarding sessions.
• Ability to coordinate cross-functional teams and maintain accountability across stakeholders.
• Strong problem-solving skills with the ability to identify risks early and drive resolution.
• A proactive mindset with exceptional follow-through.

Preferred Qualifications

• Experience in onboarding, implementation, client success, project coordination, customer operations, or service delivery.
• Experience working in SaaS or technology environments.
• Experience supporting multiple client implementations simultaneously.
• Familiarity with structured implementation methodologies, onboarding playbooks, or customer success workflows.

Role Scope

This is an execution-focused role responsible for delivering exceptional onboarding experiences through coordination, communication, training, and operational excellence.

While you'll become the trusted guide during implementation, Client Success Managers retain ownership of long-term account strategy, adoption, renewals, and customer growth after onboarding is complete.

Why you should join our team . .

At Transit-Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company. Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. Our team members find that the experience they gain helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development.

Transit-Technologies is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.