Implementation Specialist

Harmony Healthcare IT; South Bend (IN); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Harmony Healthcare IT is seeking an Implementation Specialist to work with healthcare organizations on configuring and validating Health Data Archiver (HDA) deployments. You will interview customers, document legacy system usage, and ensure smooth hand-off of delivered systems.

You will collaborate with Data Integration Specialists to align specifications, train users, and validate results while maintaining a strong focus on timely project delivery and quality service.

Qualifications

• Bachelor’s degree or equivalent experience.
• Proficient in Microsoft Office Products.
• Excellent communication and problem-solving skills.

Responsibilities

• Understand project-specific Statement of Work (SOW) and relate it to project scope and deliverables.
• Lead implementation planning meetings for data and HDA configuration needs.
• Discuss with customers to define legacy system usage and workflow needs.
• Create HDA specifications based on SOW and gathered information.
• Identify training needs and tailor training materials accordingly.
• Validate HDA applications and document findings.
• Conduct customer training.
• Build test plans for customer validation.
• Support clients and Data Integrity Team during validation.
• Deliver deployed data sources to customer stakeholders.
• Provide aftercare support for 30-day post-deploy HDA.
• Ensure timely completion of executable tasks.
• Maintain excellent customer service and clear communication.

Skills

Excellent communication

Problem solving

Interpersonal skills

Organizational skills

Team player

Project management

Prioritization

Travel flexibility

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Harmony Healthcare IT (HHIT) is a data management firm that moves and stores patient, employee, and business records for healthcare organizations. To strengthen care delivery and improve lives, vital information is preserved and managed by HHIT in a way that keeps it accessible, releasable, usable, interoperable, secure, and compliant.

HHIT has established core values for the workplace. This helps to maintain a culture of excellence and provides guidance in our daily work.

HHIT’s core values are:

• Do the right thing
• Be easy to work with
• Serve humbly
• Never stop improving

Position Summary

The Implementation Specialist is responsible for customer interviewing to define and document current legacy system usage. This position participates in the validation of Health Data Archiver (HDA) application development and comparison/documentation of issues between legacy systems and HDA. This role is involved in the customer hand-off and walk-through of delivered HDA system as well as the customer follow up and confirmation of successful system usage. This position requires interaction with Data Integration Specialists, who create the HDA from the defined specifications. This position is an in-office, in-person, or hybrid role if local to South Bend, or remote if not local to South Bend.

Primary Responsibilities:

• Understand project specific Statement of Work (SOW) and how it correlates to overall project scope and related deliverables, including formal identification of out-of-scope requests
• Lead implementation planning meetings to determine data and HDA configuration needs prior to system build and delivery for Health Data Transformer (HDT) and standard archive packages; and other projects as assigned
• Conduct discussions with customers to define and document legacy system usage and understand current and go-forward workflow needs
• Create Health Data Archiver (HDA) specifications based on the statement of work and information obtained during customer planning activities
• Work with customers to identify training needs and adapt training content to meet those needs
• Perform validation of HDA application and documentation system findings
• Conduct customer training
• Build project specific test plans for use in customer validation
• Assist clients and the Data Integrity Team with customer validation efforts
• Facilitate and conduct delivery of deployed data sources to customer stakeholders
• Assist Implementation Consultants with customer 30-day post-deploy HDA support (aftercare)
• Take ownership for ensuring timely completion of executable project tasks
• Always provide excellent customer service and communicate with clients and internal team members in a courteous, responsive, and helpful manner
• Participating in committees as requested

Required Skills/Abilities:

• Excellent communication skills both written and spoken
• Strong problem solving and analysis skills
• Strong interpersonal skills
• Excellent organizational skills and attention to detail
• Team player
• Drive to complete project work on time
• Ability to effectively prioritize and handle multiple tasks and projects
• Travel required as needed

Education & Experience:

• Bachelor’s degree or equivalent experience
• Proficient in Microsoft Office Products

Other:

• Willing and ready to exemplify HHIT’s core valu es on a daily basis
• Responsible for protecting data entrusted to HHIT by customers or other parties by strictly adhering to HHIT’s data security and privacy policies and procedures, as well as HIPAA, PIPEDA and all other applicable law.
• Speaking and writing English is a requirement for this position
• Must be authorized to work in the United States

Physical Requirements:

• Prolonged periods sitting at a desk and worki ng on a computer
• Must be able to lift up to 15 pounds at times