Implementation Specialist

Harmony Healthcare IT; United States; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Harmony Healthcare IT is seeking an Implementation Specialist to drive customer interviews, define and document legacy system usage, and validate the Health Data Archiver (HDA) deployment. The role collaborates with Data Integration Specialists to ensure accurate HDA configurations and a successful hand-off to clients.

The position supports in-office, hybrid, or remote work depending on location, with a focus on timely project delivery, strong communication, and adherence to HIPAA and privacy

Qualifications

• Excellent communication, both written and spoken.
• Strong problem solving and analysis skills.
• Excellent interpersonal and collaborative abilities.
• Excellent organizational skills and attention to detail.
• Strong time management and multitasking abilities.

Responsibilities

• Understand SOW and project scope, identify out-of-scope requests.
• Lead implementation planning meetings for data/HDA configuration.
• Interview customers to document legacy system usage and workflow needs.
• Create HDA specifications from gathered information.
• Identify training needs and tailor training content.
• Validate HDA application and document findings.
• Conduct customer training sessions.
• Build project-specific test plans for customer validation.
• Assist clients and Data Integrity Team with validation efforts.
• Perform production validation on deployed data sources.
• Coordinate delivery of deployed data sources to stakeholders.
• Provide post-deploy support for 30 days as needed.
• Ensure timely completion of executable tasks.
• Maintain excellent customer service and clear communication with clients and team.

Skills

Communication skills

Problem solving

Interpersonal skills

Organizational skills

Time management

Team player

Task prioritization

Travel willingness

Education

Bachelor's degree

Job description

Company Description

Harmony Healthcare IT (HHIT) is a data management firm that moves and stores patient, employee, and business records for healthcare organizations. To strengthen care delivery and improve lives, vital information is preserved and managed by HHIT in a way that keeps it accessible, releasable, usable, interoperable, secure, and compliant.

Company Description

Harmony Healthcare IT (HHIT) is a data management firm that moves and stores patient, employee, and business records for healthcare organizations. To strengthen care delivery and improve lives, vital information is preserved and managed by HHIT in a way that keeps it accessible, releasable, usable, interoperable, secure, and compliant.

HHIT has established core values for the workplace. This helps to maintain a culture of excellence and provides guidance in our daily work.

HHIT's Core Values Are

• Do the right thing
• Be easy to work with
• Exceed expectations
• Serve humbly
• Never stop improving

Position Summary

The Implementation Specialist is responsible for customer interviewing to define and document current legacy system usage. This position participates in the validation of Health Data Archiver (HDA) application development and comparison/documentation of issues between legacy systems and HDA. This role is involved in the customer hand-off and walk-through of delivered HDA system as well as the customer follow up and confirmation of successful system usage. This position requires interaction with Data Integration Specialists, who create the HDA from the defined specifications. This position is an in-office, in-person, or hybrid role if local to South Bend, or remote if not local to South Bend.

Primary Responsibilities

• Understand project specific Statement of Work (SOW) and how it correlates to overall project scope and related deliverables, including formal identification of out-of-scope requests
• Lead implementation planning meetings to determine data and HDA configuration needs prior to system build and delivery for Health Data Transformer (HDT) and standard archive packages; and other projects as assigned
• Conduct discussions with customers to define and document legacy system usage and understand current and go-forward workflow needs
• Create Health Data Archiver (HDA) specifications based on the statement of work and information obtained during customer planning activities
• Work with customers to identify training needs and adapt training content to meet those needs
• Perform validation of HDA application and documentation system findings
• Conduct customer training
• Build project specific test plans for use in customer validation
• Assist clients and the Data Integrity Team with customer validation efforts
• Conduct production validation on deployed HDA data sources
• Facilitate and conduct delivery of deployed data sources to customer stakeholders
• Assist Implementation Consultants with customer 30-day post-deploy HDA support (aftercare)
• Take ownership for ensuring timely completion of executable project tasks
• Always provide excellent customer service and communicate with clients and internal team members in a courteous, responsive, and helpful manner
• Participating in committees as requested

Required Skills/Abilities

• Excellent communication skills both written and spoken
• Strong problem solving and analysis skills
• Strong interpersonal skills
• Excellent organizational skills and attention to detail
• Excellent time management skills
• Team player
• Drive to complete project work on time
• Ability to effectively prioritize and handle multiple tasks and projects
• Travel required as needed

Education & Experience

• Bachelor's degree or equivalent experience
• Proficient in Microsoft Office Products

Other

• Willing and ready to exemplify HHIT's core values on a daily basis
• Responsible for protecting data entrusted to HHIT by customers or other parties by strictly adhering to HHIT's data security and privacy policies and procedures, as well as HIPAA, PIPEDA and all other applicable law.
• Speaking and writing English is a requirement for this position
• Must be authorized to work in the United States

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times