Implementation Specialist

Prometheus Group; Raleigh (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

HSA plan

FSA options

Paid parental leave

Retirement match

Gym membership

Casual dress

Half-day Fridays

Paid time off

Company outings

Job summary

Prometheus Group is seeking an Implementation Specialist to work closely with Functional Consultants and Project Managers to implement software and configure systems per customer requirements.

You will learn customer processes, map improvements, and translate business needs into technical actions to drive successful software customization for our manufacturing clients.

Qualifications

• Bachelor's degree in computer science, engineering, computer information science, information technology, management information systems, or a related field.
• Basic knowledge of programming concepts – such as variables, functions and arguments, and scope.
• Strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Exceptional communication and customer service skills

Responsibilities

• Assist in customer environment upgrades.
• Coordinate with project managers to review project plans of the installation of customized software.
• Configure systems to help professional services achieve customer’s goals.
• Troubleshoot, analyze, and document customer issues.
• Communicate with clients throughout the software customization process to obtain feedback and approval.
• Translate professional services requests into technical steps to implement.
• Work across various departments to ensure a full understanding of Prometheus products from a configuration perspective.

Skills

Programming concepts

Analytical skills

Organizational skills

Communication skills

Education

Bachelor's degree in CS/Engineering/IT/IS

Tools

TeamSupport

ServiceNow

JIRA

Salesforce

Postman

Insomnia

HTML/CSS/XML

SQL

Job description

About Prometheus Group

Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.

Overview

Implementation Specialists collaborate closely with Functional Consultants and Project Managers to implement our software and configure the system according to customer requirements. You will be given the opportunity to learn the customer’s current business processes, their issues, and their challenges. You will help map and improve the customer business process by taking advantage of the Prometheus products.

Responsibilities

• Assist in customer environment upgrades.
• Coordinate with project managers to review project plans of the installation of customized software.
• Configure systems to help professional services achieve customer’s goals.
• Troubleshoot, analyze, and document customer issues.
• Communicate with clients throughout the software customization process to obtain feedback and approval.
• Translate professional services requests into technical steps to implement.
• Work across various departments to ensure a full understanding of Prometheus products from a configuration perspective.

Requirements

• Bachelor's degree in computer science, engineering, computer information science, information technology, management information systems, or a related field.
• Basic knowledge of programming concepts – such as variables, functions and arguments, and scope.
• Strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Exceptional communication and customer service skills

Preferred Skills and Experience

• Experience with work ticketing systems such as TeamSupport, ServiceNow, JIRA, Salesforce
• Experience with technical knowledge
• API Platforms (Postman, Insomnia).
• HTML/CSS/XML
• SQL or other relational databases
• Experience in large manufacturing industries.
• Familiarity with agile development practices.

Benefits Overview

We offer an attractive benefits program to meet the diverse needs of our teammates:

• Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
• HSA & FSA plan options
• Paid parental leave
• Retirement Savings with Generous Company Match & Immediate Vesting
• Gym membership to O2 Fitness
• Casual dress attire
• Half-Day Fridays
• Generous Paid Time Off
• Company Outings, Trips & Activities

Prometheus Group is proud to be an Equal Employment Opportunity and Aff…