Implementation Specialist

ADP, Inc.; Pleasanton (CA); Remote; USD 50,000 - 55,000; Full time

Job summary

ADP, Inc. is seeking an Implementation Specialist to lead the setup and ongoing maintenance for new clients. You will coordinate timelines, host client and internal meetings, and ensure go-live readiness with detailed documentation and configuration of back-office systems.

Ideal candidates have 2+ years of related experience, strong PM and communication skills, and proficiency in Microsoft Office. This role supports multiple US locations and remote work options, with a focus on delivering

Qualifications

• PM experience coordinating client implementations and migrations.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office products and project tracking tools.
• Strong attention to detail and organizational abilities.
• Adaptable to fast-changing, deadline-driven environments.
• Customer-focused with experience in service or training roles.

Responsibilities

• Assist with implementation of new clients and maintain project communications.
• Create implementation timelines to define scope and length.
• Lead internal and client meetings; assign tasks to teams.
• Document learnings, policies, and client requirements for go-live.
• Configure back-office systems and templates; prepare training prior to go-live.
• Maintain SOPs and support ongoing client maintenance and updates.
• Coordinate internal configuration and handle special project assignments.

Skills

Project management

Communication

Microsoft Office

Attention to detail

Time management

Flexibility

Client relations

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Implementation Specialist

Full Time Professional Dallas, TX, US 1 Attachments

3 days ago Requisition ID: 1036

Salary Range: $50,000.00 To $55,000.00 Annually

Position Title Implementation Specialist

Reports to Manager, Business Process

Location Shelton, Connecticut; Dallas, Texas; Pleasanton, California; or remote

Summary

The Implementation Specialist is responsible for new client implementation and ongoing client maintenance.

Implementation

• Assists with implementation of new clients, maintaining communication throughout the course of the project.
• Creates implementation project timelines to establish project length and scope.
• Initiates client and internal meetings and facilitates discussions.
• Delegates tasks to client and internal team members to ensure deadlines are met.
• Documents key learnings, processes and policy details in the Policy and Procedure Guide. Obtains client sign off prior to go live.
• Assists internal stake holders with writing client specific requirements related to custom invoicing, reporting and other customization that has been agreed to.
• Builds/configures the back-office system and CoPilot templates.
• Coordinates internal training prior to go live.
• Maintains implementation related SOPs.

Client Maintenance

• Supports the Client Relations team with ongoing client projects specific to policy and or process updates.
  • Facilitates internal and client facing meetings by documenting meeting discussions, key decisions and sharing meeting notes with all participants. Keeps an ongoing action items list.
  • Maintains policy and process level details in the Policy and Procedure Guide.
  • Configures new policies in the back-office system and create CoPilot templates.

Other

• Manages work orders and internal customer requests related to client specific configuration. These may include requests for adding new expense categories and items, mapping expenses for accounting and other requests that require updates to the back-office client set up and or template configuration.
• Engages in special projects as they are assigned.

Qualifications and/or Experience

• Minimum 2-year relocation and/or related industry experience preferred
• Project Management experience with ability to use standard project management tools
• Technical aptitude and proficient in all Microsoft Office products
• Strong attention to detail and highly organized
• Service industry, client relations, customer service or training experience
• Flexibility in work schedules to meet deadlines
• Comfortable working in a fast-paced environment with short deadlines, interruptions, and multiple tasks/projects occurring at once
• Business Acumen -Understands business implications of decisions; conducts cost-benefit analyses; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Business Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Customer Service– First seeks to understand customer needs; displays courtesy and sensitivity; manages difficult or emotional customer situations; meets commitments; responds promptly to customer needs; solicits customer feedback to improve service.
• Communications - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; selects and uses appropriate communication methods
• Planning & Organization - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; integrates changes smoothly; sets goals and objectives; works in an organized manner.
• Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations.
• Project Management - Project planning and execution, communication, analysis, problem solving, and technical skills
• Quality Management-- Fosters quality focus in others; sets clear quality requirements; measures key outcomes; solicits and applies customer feedback; improves processes, products, and services.
• Use of Technology - Demonstrates required skills; adapts to new technologies, troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.