Process Implementation Specialist

Warren CAT; Oklahoma City (OK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Warren CAT is seeking a Process Implementation Specialist to drive and support cross-functional projects that improve critical business processes and customer excellence in Oklahoma City.

You will manage multiple initiatives, collaborate with operations, develop plans, track KPIs, and provide training and post-implementation support to end users. A bachelor's degree and CAT dealer experience are strongly preferred, with a focus on delivering measurable financial results.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5+ years CAT dealer experience strongly preferred.
• Excellent project management and organizational skills.
• Strong analytical, decision making, problem solving, interpersonal and communication skills.

Responsibilities

• Assist, manage and/or lead multiple projects and continuous improvement efforts concurrently, on time and within budget.
• Collaborate with operations to gather input and align processes with goals.
• Develop implementation project plans; monitor and communicate progress.
• Identify and resolve problems; develop alternatives.
• Coordinate projects with other improvement efforts.
• Develop training materials and user guides.
• Provide post go live support and report to senior management.

Skills

Project management

Analytical thinking

Communication

Interpersonal skills

Public speaking

Team collaboration

Problem solving

Attention to detail

Change management

Driving

Education

Bachelor's degree

Tools

MS Excel

MS Word

PowerPoint

Job description

The Process Implementation Specialist assists, manages, and/or leads the development, implementation and support of special projects and continuous improvement efforts to improve critical business processes that drive financial results and improve customer excellence. This position has significant impact on the success of large operational changes by collecting feedback, communicating with, and training end users.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO:

• Assist, manage and/or lead the development, implementation and support of multiple projects and continuous improvement efforts concurrently, on time and within budget.
• Collaborate with operations and other shared services to gather input input/feedback in order to develop the best products and processes in alignment with organizational goals and objectives.
• Develop implementation project plans; Monitor and communicate changes and progress.
• Identify and resolve problems in a timely manner; Develop alternative solutions.
• Coordinate projects with other improvement efforts.
• Identify new opportunities to improve customer excellence.
• Document financial and other benefits and define KPIs.
• Assist in change management efforts, ensuring that team members adapt to new processes effectively.
• Provide training and support during the implementation phase of projects, ensuring effective execution of newly implemented processes.
• Develop training materials and user guides.
• Provide post go live support interpersonally and systematically.
• Prepare reports for and deliver updates to Senior Management staff, highlighting key metrics and improvements achieved.

WHAT YOU'LL NEED:

• Bachelor's degree (B. A.) from four-year college or university; or one to two years of related experience and/or training; or an equivalent combination of education and experience.
• 5 years or more CAT dealer experience strongly preferred.
• Excellent project management and organizational skills.
• Strong analytical, decision making, problem solving, interpersonal and communication skills.
• Advanced skills in MS Excel, Word, and PowerPoint are essential.
• Ability to work well in groups.
• Ability to effectively speak in front of large groups and lead large group meetings is an essential skill. Willingness to assist both internal and external customers to improve the customer experience.
• Detail-oriented and results-driven with a commitment to quality and continuous improvement.
• Valid Driver's license and a good driving record.

WHY WORK WITH US?

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don’t you want to work with awesome people?

IMPORTANT INFORMATION:

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions.

The noise level in the work environment is usually quiet.

Required travel up to 30%.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.