Implementation Specialist

The Library Corporation; Inwood (WV); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k)

Short and Long-Term Disability

Flexible Spending Account (FSA)

Dependent Care Account (DCA)

Health Savings Account (HSA)

Job summary

The Library Corporation (TLC) is hiring for a position focused on delivering customized library solutions by analyzing customer data and requirements. You will write specifications for MARC data manipulation and drive successful implementation and maintenance of library databases.

This role offers remote work with core hours and competitive benefits, including health, vision, dental, and a 401(k). You will collaborate with internal and external stakeholders to ensure project success and quality

Qualifications

• Strong customer service skills.
• MARC proficiency and familiarity with library workflows.
• Familiarity with command-line utility execution.
• Attention to detail and good problem-solving skills in a team setting.
• Active listening and ability to critically evaluate problems.
• Ability to learn quickly and apply new knowledge to various situations.
• Identify areas of improvement to the process and product based on experience and customer feedback.

Responsibilities

• Analyze customer data and requirements to deliver customized solutions to library customers.
• Write programming specifications for manipulation of MARC, item, borrower, and transaction data for conversion.
• Provide customized documentation to assist the library in implementing and maintaining the library database.
• Creating customized project timelines and working with internal and external stakeholders to identify risks that affect project completion.

Skills

Customer service

MARC proficiency

Library workflows

Command-line tools

Attention to detail

Active listening

Fast learner

Process improvement

Job description

If you’ve ever been to a library and checked out a book or placed a hold online, you may have used our software. The Library Corporation (TLC) has been servicing the Library Industry since 1974. TLC provides premier automation, cataloging, and data services to more than 4,500 public, school, academic, and special libraries worldwide, ranging from single-site facilities to massive metropolitan systems.

Duties and Responsibilities

• Analyze customer data and requirements to deliver customized solutions to library customers
• Write programming specifications for manipulation of MARC, item, borrower, and transaction data for conversion
• Provide customized documentation to assist the library in implementing and maintaining the library database
• Creating customized project timelines and working with internal and external stakeholders to identify risks that affect project completion

Qualifications And Skills

• Strong customer service skills
• MARC proficiency and familiarity with library workflows
• Familiarity with command-line utility execution
• Attention to detail and good problem-solving skills individually and in a team environment.
• Active listening skills and the ability to critically evaluate problems
• Ability to learn quickly and apply that knowledge to various situations
• Identify areas of improvement to the process and product based on experience and customer feedback

Benefits

• Paid time off
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• 401(k)
• Short and Long-Term Disability Insurance
• Flexible Spending Account (FSA) and Dependent Care Account (DCA)
• Health Savings Account (HSA)

The salary range for this position is $40,000 $55,000, commensurate with experience.

This position is open to remote candidates, although preference may be given to local candidates. No ongoing business travel requirement is anticipated for this position. TLCs core hours of operation are 8:30 am to 5 pm in the time zone in which you reside. Teleworkers may request to work +/- up to 2 hrs of deviation from the core hours for your daily schedule, subject to approval. Your core working hours must be consistent, totaling 40 hours per week, and not deviate without approval from your supervisor.

We are an equal opportunity employer offering competitive salaries and benefits and a congenial work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. An offer of employment with TLC is conditioned upon the successful completion of a background investigation.

The Library Corporation is located approximately 50 miles West of Washington, DC.