Implementation Specialist

SPECTRIO LLC; Clayton (NC); Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Remote work

Vacation time

Paid holidays

Medical insurance

Job summary

Spectrio LLC is seeking an Implementation Specialist to customize and install on-premise equipment and provide first-response support to clients. The role emphasizes effective communication, technical aptitude, and coordination with field technicians to ensure timely installations.

You will engage with customers via phone and email, translate technical information into accessible language, and gather installation requirements while coordinating with internal teams for successful deployments.

Qualifications

• Bachelor’s degree preferred
• Experience in customer service and in a call center environment
• Experience as an Implementation Specialist preferred

Responsibilities

• Field service coordination: dispatching and overseeing service technicians
• Respond to client inquiries by phone and email with technical guidance
• Explain technical information to customers in clear, non-technical terms
• Gather installation requirements and configure hardware appropriately
• Enter data and monitor dispatch/installation activities in the system
• Use diagnostic tools and software to support client issues and installations
• Escalate complex issues to appropriate team members when needed
• Maintain accurate incident and hardware records in the support system

Skills

Customer service

Technical communication

Fast learner

Problem solving

Education

Bachelor’s degree

Tools

NetSuite

Salesforce

Google Workspace

Microsoft Office

Job description

Spectrio empowers human engagement by creating authentic experiences through content, innovation, and measurable insight that drive growth.

Spectrio isn’t just a digital signage provider; we are the architects of modern customer experiences. From healthcare to automotive, we empower over 150,000 global locations to transform their physical spaces into dynamic digital destinations.

5000 honoree and a member of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” we are a proven leader in innovation. Our software consistently receives praise for its features and ease of use on Capterra and G2, earning multiple awards for technology and creative excellence.

This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work.

The Implementation Specialist is passionate about the Spectrio products and mission while providing first response to customize and install on-premise equipment for our clients.

Responsibilities

• Control point for field-related service activities
• Assigning, controlling, and dispatching service technicians
• Answer client inquiries via phone and email, provide technical assistance and support to our clients via on-site technicians
• Comprehend and apply technical information, and present technical information to customers in a non-technical manner
• Acquire the information necessary for new installations and hardware configurations
• Perform data entry duties, monitor, operate or coordinate and assist others in the operation of dispatch/installation
• Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments
• Update supervisor on status of projects or technical issues
• Identify higher level support issues and elevate to appropriate team member/s or department when necessary
• Log all incidents, case updates, and hardware info, into the company's designated support system.

Qualifications

• Bachelor’s degree preferred
• Computer and Customer Service experience required
• Experience working as an Implementation Specialist preferred
• 2+ years of related experience with computers and providing customer service in a call center environment preferred
• Previous CRM (NetSuite, Salesforce, etc.) Experience using Google Suite and Microsoft Office
• Superior communication and customer service skills
• Fast learner of new processes, and software tools
• Computer literate and working knowledge of current Microsoft Operating Systems, and Office software products. Windows 7, 10, Word, Excel, and Outlook
• Working knowledge of basic Networking protocols and hardware, TCP/IP, Ethernet, Wireless, hubs/switches, remote management software
• Ability to effectively manage customer and coworker relationships, promptly respond to queries, ensure promises are kept and manage expectations

We care for our team members through a holistic benefits package designed to support your health, family, and future:

• Remote Work:
• Vacation/Personal Time:
• 3-5 Years of Service: 17 days per year.
• 5+ Years of Service: 20 days per year.
• Company Paid Holidays : 10 observed holidays per year
• Medical Insurance : Dental Insurance : High and Low PPO plan options; Basic Life Insurance : $50,000 policy, 100% employer-paid.
• Short-Term Disability : 100% employer-paid; Optional purchase of Voluntary Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity.
• Employee Assistance Program (EAP) : Confidential 24/7 support

Ready to build the future of digital engagement? We are committed to providing a supportive environment where your professional growth is prioritized and your personal well-being is protected. Join us as we continue to redefine the customer experience.

Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.

All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.

This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work.